Partner Customer Success Account Mgmt at Microsoft

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Success, Solution Delivery, Practice Management, Consulting, Portfolio Management, Communication, Collaboration, Problem Solving, Stakeholder Engagement, Business Objectives, Service Alignment, Fluency in English, Proficiency in Chinese, Executive Engagement, Consumption Blockers

Industry

Software Development

Description

Relationship Management You will develop, nurture, and build foundational relationships with key executive Partner stakeholders to expand the partnership and ensure quality solution planning, delivery execution, with ongoing health. You will facilitate relationships between Partner stakeholders and Account team peers to achieve Partner and customer business objectives. Identify, track, and assist Partners in removing consumption blockers for them and their customers by collaborating with account teams and leveraging the services and skillsets aligned. Identify opportunities to align new services and solutions to achieve Partner and customer business objectives. Master's degree in business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Professional-level fluency in English (spoken and written) is required to drive, lead and facilitate business communication internally and externally. Proficiency in Chinese is preferred to support Mandarin-speaking clients. Currently based in Malaysia Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 3+ years relevant work experience within customer industry.

Responsibilities

Develop and nurture relationships with key executive Partner stakeholders to expand partnerships and ensure quality solution planning and delivery execution. Facilitate relationships between Partner stakeholders and Account team peers to achieve business objectives and assist in removing consumption blockers.