Partner Customer Success Specialist - Security

at  Cisco Systems

Customer Experience Partner Customer Success Specialists (PCSS) are a team of extraordinary resources whose #1 focus is placing customers at the core of our efforts by enabling and supporting partners to deliver exceptional care and expertise.
We are responsible to equip partners with the knowledge and skills needed to enhance their software practices, ensuring continuous improvement in technical excellence, and accelerated customer success, leading to higher renewal rates.
As a team we know that in engineering, solutions and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together.

As an expert in partner channels, partner business models, managed services, and supporting CX delivery best practices, your role is pivotal in accelerating software adoption and driving software renewal growth across the partner and distribution ecosystem. You will implement tailored technical enablement strategies focused on software adoption support and customer success, equipping partners with the essential knowledge and expertise to help their customers achieve faster value realization.

• Scale partner software practices to include customer success and use case delivery through technical enablement.
• Ensure customers receive the experience they deserve from solution activation to adoption, by providing technical delivery expertise to partners.
• Scale partners’ software management practice to drive license consumption and utilization with a focus on Enterprise Agreements.
• Encourage partners to leverage automation and insights to accelerate software adoption motions to get customers to expand their use case and product feature usage.
• Drive telemetry activation and validation to create digital agility within partners’ software adoption practices, leveraging platforms, data & AI.
• Enable partners on customer success tools, processes and resources.
• Assess partner’s customer success capabilities and technical delivery readiness.
• Monitor partner’s delivery motions and drive get well plans.
• Collaborate with Stakeholders, Customer Success, and Partners to elevate customer adoption as well as address Services concerns.