YOUR MISSION:

As a Senior Partner Delivery Manager BPO (f/m/d)* at Parloa, you will play a crucial role in providing project oversight, ensuring partner accountability, and driving the successful implementation of our products with our Business Process Outsourcing clients. Your mission is to streamline partner processes, enhance implementation quality, and contribute to the overall success of our Conversational AI solutions.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Be the internal point of contact for all regional delivery partners.
• Provide project preparation, oversight, and support during implementation projects with partners.
• Collect internal and customer feedback, handle escalations, and evaluate surveys for continuous improvement.
• Staff and outsource projects to service partners, including partner selection, subcontracting, and billing.
• Collaborate closely with internal teams - Partnerships, CS, Procurement/Legal, Product Management, and potentially Academy.
• Contribute to partner communications and enablement activities such as webinars, technical sessions, and content maintenance.
• Oversee partner support and ensure adherence to service level agreements.
• Consult CS and Sales on expansion opportunities within partner accounts.