ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Partner Development Manger to join the team.
Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.

RESPONSIBILITIES

• Provide a vital link between systems and departments by managing and monitoring the Sense data platform and either proactively or reactively support sales with corrections and amends to portal groups and the associated data outputs.
• Proactively support every strategic partner service team, sending a report through Sense/Hubspot to each customer highlighting the headlines. Support and deliver customer centric solutions from the Adey portfolio, including software solutions to new and existing customers.
• Manage selected accounts for trade sales – large contractors and new build developers in the main (Taylor Wimpey is a case in point right now).
• Work closely with Strategic and key OEM partners and Key Account network.
• Develop and maintain an effective onboarding process and workflow. Work alongside the sales team to ensure that the customer is in full understanding of the onboarding process. Looking to identify and understand the customer’s needs, assumptions, and constraints.
• Build productive relationships with internal and external stakeholders.
• Coordinate internal functions to onboard new customers including portal set up, training, cost to serve etc. to ensure product developments are communicated to customers effectively.
• Work alongside the training teams to support the customer’s product integration.
• Build and maintain an in-depth understanding of our platform.
• Act as the voice of the customer to enhance the digital product and portal user experience.
• Work closely with ADEY colleagues to ensure strategic partners and LVC needs are being fulfilled
• As part of the integration process, to provide regular status updates of strategic partners and LVC onboardings, product warrantee registrations and portal usage.
• Participate in strategic partners and LVC business onboarding meetings and provide updates to senior management on integration projects.
• Demonstrate a deep understanding of ADEY sense products, excellent technical skills and products knowledge, delivering high-level services.
• Promote social media engagement.
• Contribute fully towards the relevant Divisional Sales Team through reporting across business platforms.
• Time Management - Organize appointments in advance to maximize productivity and to make full use of your time.
• Record all meeting objectives/outcomes and keep all customer details up to date via CRM making full use of the system by maximizing its tools (reporting, diary management).
• Be well prepared, presented and prompt for all appointments.
• Attend all required Sales Meetings and Digital Meetings.
• Complete the required reporting to the business, promptly and with the required detail.
• API data administration for Valiant – correlating data that sits in the exceptions report to ensure they can be uploaded and charged for.
• The Sense data administration & portal set up for Alpha, Worcester Bosch (includes API) , Ideal and Baxi
• Provide a weekly report collation and distribution for strategic partners.
• Produce and share reporting with dedicated customers and ad hoc & quarterly reports for LVC’s (trade contractors).
• Set up and training support for multiple strategic partner customers – more new but often refreshers – such as Aira Home, Ovo etc.
• Provide training support for KAM’s customers (both Management portal training and Refresher Engineer training).
• Work with Product Development to help build infrastructure for New Build customers in readiness for Procheck Lite.
• Implement the 90 Day Sense Tracker “supporting customer journey” – reports and follow ups for trade sales and customers direct.
• Lead generation – Glenigans portal access and administration for lead distribution across sales.
• Customer JIRA Tickets – Customer Voice – making administrative changes to dashboards, fixing glitches with R&D & product.
• Multiple activities in the administration role with Product Management and Sales, in a supporting role with Product launches/Trail installations and Seeder target lists – alongside sales with customer contact management and reporting as the central point of ADEY contact