Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s Degree in a related field; or Equivalent related professional experience
• Native proficiency in Vietnamese Language
• Strong proficiency in English. Additional language proficiency is a strong plus

1-3 years of experience in account management, inside sales, or business development

• Able to work independently as well as be a strong team worker, ensuring the whole team wins
• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
• Appetite for innovative technology, fast-changing business environment, robust data driven analysis
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Ability to handle objection, secure commitments and be resilient
• Possesses outstanding listening, investigating and influencing skills
• Hungry, determined, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Ability to perform under pressure and think on your feet in a fast-paced environment
• Open to feedback for continuous improvement
• Relationship builder; earns the confidence of others
• Bridges and sustains solid partnerships based on mutual support through a collaborative style

• Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help them
• Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
• Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
• Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia
• Develop and implement partner success strategies aligned with Expedia’s overall objectives
• Monitor partner performance metrics, identifying areas for improvement and providing actionable insights
• Proactively address partner concerns and issues, ensuring timely and effective resolution
• Keep partners informed about new product features, programs, and initiatives
• Represent the needs and interests of partners within Expedia, ensuring their voices are heard
• Contribute to the development and implementation of partner satisfaction surveys
• Empower partners with the knowledge and resources they need to maximize their success on Expedia’s platforms
• Stay up-to-date on industry trends and developments to enhance partner success strategies