Partner Hub Manager (m/f/d) at Redcare Pharmacy

Cologne, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Platform Management, Marketplace Operations, User Flow Design, KPI Monitoring, Stakeholder Management, Requirement Prioritization, User Story Writing, Process Automation, Data Analysis, Digital User Journeys, Technical System Logic

Industry

Retail Pharmacies

Description

Company Description About Redcare Pharmacy: As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today. Job Description About the role: As a Partner Hub Manager, you will play a key role in shaping and continuously improving our Seller Central / Partner Hub as a scalable self-service platform for marketplace partners. Working at the intersection of Business, Product and Tech, you will translate operational requirements into structured user flows and platform improvements that create a seamless partner experience. In this role, you will have a direct impact on reducing onboarding times, minimizing manual dependencies and increasing self-service adoption across the partner journey. Particularly exciting is the opportunity to identify automation and product improvement potentials through data-driven insights while continuously enhancing the overall partner experience. About your tasks: You own the end-to-end partner journey within the Seller Central / Partner Hub and continuously improve the self-service experience for marketplace partners. You collect, structure and prioritize requirements from Business Development, Technical Integration, Customer Success and direct partner feedback. You translate business requirements into clear user stories, problem statements and user flows while collaborating closely with Product and Tech teams. You define and monitor relevant KPIs such as onboarding speed, self-service adoption, seller NPS and ticket reduction to drive continuous optimization. You identify opportunities for automation and process improvements to reduce manual onboarding efforts and improve the partner experience. Qualifications About you: You bring at least 3 years of experience in a Product, Platform or Marketplace environment. You have hands-on experience with self-service platforms or partner-facing tools and understand digital user journeys. You combine a structured and analytical mindset with a solid understanding of technical systems and platform logic. You enjoy collaborating with stakeholders across Business and Tech functions and value open exchange within international teams. Additional Information About your benefits: In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits: Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program. Personal development: Grow! We support and encourage your individual development through various in- and external trainings. Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU. Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge. Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.

Responsibilities

The Partner Hub Manager owns the end-to-end partner journey within the Seller Central platform to improve self-service experiences. They translate business requirements into technical user stories and monitor KPIs to reduce onboarding times and manual dependencies.