Partner Launch & Customer Success Lead at Palta

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Operational Management, Stakeholder Coordination, Enterprise Client Management, Strategic Partnerships, Process Building, Playbook Development, Operational Systems, Communication, Relationship Building, Analytical Mindset, Performance Tracking, Cross-functional Collaboration, Product Feedback Collection, Launch Activation, Fitness Industry Knowledge

Industry

Software Development

Description

Zing Coach is the world’s first AI Fitness Personal Trainer, revolutionising the way people approach health and wellness. Four years ago, we set out to replace traditional PT sessions with smart, personalised, motivating guidance powered by AI. We’re not just another app – we’re a movement, on a mission to help everyone reach their full physical and mental potential. Zing Coach is looking for an Partner Launch & Customer Success Lead to who will ensure successful rollout and strong adoption of Zing across partner gym networks. This role sits at the intersection of operations, partnerships, product and marketing, and focuses on turning signed partnerships into active, engaged users inside gyms. Your mission will be to design and manage the operational systems that enable gym teams to successfully introduce Zing to their members. Responsibilities Own the end-to-end launch process for new enterprise gym partners, including planning timelines, coordinating internal teams and ensuring operational readiness Develop and maintain a Partner Launch Playbook that standardizes how Zing is launched across gym networks Design and implement trainer and manager enablement programs, including onboarding sessions, demo scripts and activation campaigns Coordinate in-gym marketing activation, such as QR code campaigns, trainer-led demos, internal communications and member promotion Monitor partner performance and product adoption, tracking metrics such as member penetration, trainer engagement and retention Build a Partner Performance Dashboard to track launch progress and adoption metrics across partner networks Collect structured product feedback from partners and collaborate with the product team to improve the product roadmap Continuously improve launch processes to ensure faster rollout and scalable expansion across large gym networks We expect that you have Strong project and operational management skills, with the ability to coordinate multiple stakeholders Experience working with enterprise clients or strategic partnerships Ability to build scalable processes, playbooks and operational systems Excellent communication and relationship-building skills Strong analytical mindset with the ability to track performance metrics and drive improvements Comfortable working in a cross-functional environment with product, engineering and marketing teams Experience working with multi-location businesses or franchise networks Experience launching or activating digital products through frontline staff Background in fitness, wellness, or health-tech industries (nice to have) Why working at Zing is awesome Be part of the fastest-growing fitness and lifestyle startup Help shape the internal engine of one of the most exciting AI consumer product Excellent work environment: the company is small enough to be person-oriented Remote-friendly environment with the option to collaborate in-person Come be a part of something extraordinary at Zing AI Coach – where innovation meets inspiration, and every day brings new opportunities for growth and impact. Join us and help us create an exceptional user experience for Zing Coach!

Responsibilities

The lead will own the end-to-end launch process for new enterprise gym partners, designing and managing operational systems to ensure successful introduction and adoption of Zing Coach by gym teams and members. Key tasks include developing a launch playbook, coordinating marketing activations, monitoring partner performance metrics, and collecting product feedback.