Partner Onboarding lead at Breadfast

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onboarding, Partner Operations, Customer Success, Project Management, Team Leadership, Stakeholder Management, Cross-Functional Communication, Analytical Skills, Process Design, Operational Improvements, Scalability, Food Tech, SaaS, Delivery Ecosystems, Communication Skills, Data-Driven Mindset

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Role Overview: Onboarding Lead to oversee the full onboarding function and ensure every restaurant partner enjoys a seamless and delightful start on our platform. You will manage the onboarding team, design and optimize onboarding processes, and partner cross-functionally with Commercial, Operations, and Tech teams to scale onboarding efficiency and partner satisfaction.. Responsibilities Lead, coach, and develop the onboarding team to deliver consistent, high-quality partner experiences. Oversee all onboarding workflows and allocate projects based on complexity and priority. Build and refine onboarding frameworks, SLAs, and quality benchmarks to drive scalability and operational excellence. Collaborate with cross-functional teams (Partner Management, Operations, Tech) to remove bottlenecks and improve the partner go-live experience. Track and report onboarding performance metrics (time-to-live, partner satisfaction, success rate) and identify improvement opportunities. Own onboarding tools, templates, and training materials to ensure process standardization. Handle escalations and ensure critical partners receive white-glove treatment. Continuously assess and enhance the onboarding journey to improve speed, accuracy, and partner delighRequirements 5+ years of experience in onboarding, partner operations, customer success, or project management, ideally within food tech, SaaS, or delivery ecosystems. 2+ years of people management or team leadership experience. Strong stakeholder management and cross-functional communication skills. Excellent analytical and process design abilities; able to translate insights into operational improvements. Proven record of scaling processes or teams in a fast-paced environment. Fluent English, with exceptional communication and presentation skills. A customer-first, data-driven mindset with the ability to balance speed and quality.

Responsibilities

The Partner Onboarding Lead will oversee the onboarding function for restaurant partners, ensuring a seamless experience. This includes managing the onboarding team, optimizing processes, and collaborating with various teams to enhance partner satisfaction.