Partner Operations Lead at Breadfast

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Performance, SLA Compliance, Operational Issue Resolution, Onboarding, Expansion, Relationship Management, Data Analysis, Excel, Google Sheets, Communication, Attention to Detail, Arabic Fluency, English Proficiency, Problem Solving, Operational Standards, Performance Reporting

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Role Overview: As a Partner Operations Lead, you will be the frontline owner of operational excellence across our most strategic food vendor partners. Your mission is to ensure smooth day-to-day performance and help partners solve issues that impact customer experience. This role requires a hands-on operator who thrives in dynamic environments and is excited to scale partner success while protecting service quality. Key Responsibilities: Vendor Performance & SLA Compliance ● Monitor daily partner metrics (availability, rejection rate, cancellations, other delivery issues) ● Ensure partner adherence to operational standards and platform SLAs ● Flag underperformance and propose corrective action plans Operational Issue Resolution ● Be the primary point of contact for partner-side operational issues. ● Log and resolve technical or process issues (e.g. outages, inventory sync failures). ● Proactively identify root causes behind recurring errors and suggest systemic fixes. Onboarding & Expansion ● Support onboarding of new partners or branches including system setup, operational checks, and go-live readiness ● Ensure all operational inputs are completed before launch (contact info, working hours, devices, etc...). Relationship Management ● Conduct regular site visits to vendors, gather feedback, and promote operational best practices. ● Build strong vendor relationships to drive accountability and collaboration. Data & Insights ● Generate weekly and monthly performance reports. ● Highlight key pain points and opportunities through analysis. Qualifications & Skills ● 6+ years of experience in food delivery, e-commerce, FMCG, or operations-heavy roles. ● Experience managing vendor relationships or handling operational performance KPIs. ● Strong Excel / Google Sheets proficiency. Bonus: experience with dashboards or SQL. ● Highly organized with strong attention to detail. ● Strong communicator with ability to manage up and across teams. ● Arabic fluency and good command of English (written and spoken). ● Comfortable working in a fast-paced, field-driven environment.

Responsibilities

The Partner Operations Lead is responsible for ensuring operational excellence with food vendor partners, monitoring performance metrics, and resolving operational issues. This role also involves onboarding new partners and maintaining strong vendor relationships.