Partner Operations Lead at Slate Auto

, , United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Operations, Partner Management, Account Management, Operational Infrastructure, Team Leadership, SOP Development, KPI Tracking, Process Mapping, Stakeholder Alignment, Project Management, Vendor Management, Quality Inspection, Logistics Coordination, Performance Management, Cross-functional Collaboration, Risk Mitigation

Industry

Motor Vehicle Manufacturing

Description

ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize, and love — and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. Our vehicles have been designed to be wrapped, enabling a new level of expression and personalization. To bring that vision to life at launch, we’re embedding operational leaders directly with our delivery partners — ensuring every customer’s wrap experience is executed flawlessly from the moment their vehicle arrives. WHO WE ARE LOOKING FOR We are seeking a Partner Operations Lead to own the end-to-end launch and ongoing management of one of Slate’s key wrap installation partners. You will serve as Slate’s single point of contact with the partner, lead a team of embedded on-site field representatives, and build the operational infrastructure – the processes, systems, and performance standards – that makes wrap installation work at scale. This role is ideal for a hands-on field operator and relationship manager who thrives in high-ambiguity launch environments, knows how to build operational structure from scratch, and takes personal accountability for outcomes in the field. WHAT YOU GET TO DO Own the end-to-end relationship with a major partner, serving as Slate’s single point of contact and primary escalation path at every level of the partnership. Recruit, onboard, and manage a team of on-site Slate field representatives embedded at partner delivery locations, running daily standups to monitor operational health, surface issues, and unblock execution in real time. Lead the partner’s operational readiness for launch, including site visits, facility assessments, staffing model alignment, and end-to-end process walkthroughs. Develop and document the complete wrap fulfillment and installation workflow: from the kitting facility through partner receiving, VIN assignment, installation execution, and quality inspection, in collaboration with Operations, IT, and Digital teams. Drive partner alignment on installation standards, pricing, SLAs, and quality criteria. Own partner operations dashboards, tracking installation quality, throughput, defect rates, and SLAs, and driving corrective action when targets are missed. Coordinate with Slate’s IT and Digital teams to build the integrations and digital workflows (order ID → wrap labeling → VIN assignment → installation tracking) that enable seamless fulfillment at scale. Manage warranty claims and quality escalations from the partner channel, working with the partner to drive root cause resolution within defined SLAs. WHAT YOU BRING TO THE TEAM Required: Bachelor’s degree in Business, Engineering, Operations, or a related field. 6+ years of experience in field operations, partner or account management, or operations program management. Proven ability to stand up operations in a launch or startup context, building process and structure where little to none exists. Demonstrated experience building and leading field teams: setting priorities, running daily standups, and managing performance. Experience developing SOPs and end-to-end process flows from scratch and aligning cross-functional stakeholders. Comfort with data: able to define and track operational KPIs, interpret performance dashboards, and translate field metrics into actionable improvements. High tolerance for ambiguity and a bias toward action; able to independently prioritize and execute without a fully defined playbook. Willingness to travel frequently to partner sites during launch and ongoing ramp phases. Nice to Have: Experience in automotive aftermarket, fleet operations, vehicle services, or logistics. Experience standing up operations at a 3rd party/partner facility (e.g., automotive dealership, distribution center, service center). Experience coordinating IT or systems integrations between operational partners (e.g., order management, scheduling, inventory, or labeling systems). Experience managing field teams across a geographically distributed, multi-site environment. Exposure to fulfillment logistics, including receiving operations, inventory management, and shipment coordination. Familiarity with wrap installation, large-format graphics, or vehicle personalization products. WHY JOIN US This is a rare opportunity to own the most critical moment in the Slate customer experience and build the operational infrastructure that makes it happen from scratch. You will have a team in the field, a major partner counting on you, and the full support of Slate’s leadership to get it right. If you thrive on building where nothing exists yet, running at hard problems with urgency, and seeing the direct results of your work in the real world, this role was built for you. WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto. WHY JOIN TEAM SLATE? At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. Safety First Delight Customers One Team Relentless Improvement Fast, Frugal, and Scrappy Respectful Collaboration Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto. About Us At Slate, we’ve got one job: building a vehicle you’ll fall in love with, right here in the USA. We believe that car buyers—not car companies—should call the shots. We like looking at a road, not a screen. We don’t like paying for stuff we don’t need. We like picking out the stuff we do need. We think dings are badges, not blemishes. But we know not everyone likes what we like. So, we built you a Slate: you make it yours.

Responsibilities

Own the end-to-end relationship and operational launch of key wrap installation partners, serving as the primary point of contact. Lead embedded field teams and develop the operational infrastructure, including workflows and performance standards, to scale vehicle personalization.