Partner Operations Specialist at PTC

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deal Support, System Support, Salesforce.com, Order Support, Training Delivery, Data Integrity, Operational Efficiency, Communication, Organizational Skills, Problem-Solving, Multi-Tasking, MS Excel, Customer Support Orientation, Proactive Contribution, Collaboration, Team Support

Industry

Software Development

Description

Responsibilities span deal support, system support, provision of enablement through program and contract support. Manage the Deal Registration process for the EMEA region. Triage requests and render approval/rejection within an appropriate time and in accordance with program guidelines. Collaborate cross functionally, as needed. Proactively contribute to process and system enhancements. Deliver operational support to the EMEA's Partner Ecosystem Triage and address requests in a timely manner. Applicable topics may include: Administering deal related contractual artifacts. Providing first level support on process and system (Salesforce.com) related issues Providing order support to unblock issues which hinder or delay order submission. Liaising with the Commercial Desk on complex deal structures Deliver regional enablement to Partners. This may include: Delivery of ad hoc training on target topics. Collaborating in the structured delivery of enablement to top partners in collaboration with the enablement team (process, policy and system topics). Proactively manage the integrity of opportunity data in Salesforce in support of financial or operational analytics. Actively pursue and promote operational efficiency recommendations for self, team members, Partners and Partner Managers. Lean in to support team members if capacity challenges require and serve as a back-up resource on specific Microsoft management activities. Self-motivated individual, proactive contributor who works well as an individual and within a team environment. Able to work in a fast-paced and demanding environment. Strong organizational, prioritization, problem-solving and multi-tasking skills. Proactive, effective communicator with strong organizational and inter-personal skills Skilled in the use of MS Excel and other Microsoft Office tools Advanced knowledge of Salesforce.com Strong operational or customer support orientation 2+ years of experience working in operations at a software company or in a customer facing, support type role. Channel and SaaS experience preferred. Bachelor's degree Previous experience in working with software sellers English proficiency

Responsibilities

The Partner Operations Specialist is responsible for managing the Deal Registration process for the EMEA region and providing operational support to the Partner Ecosystem. This includes triaging requests, collaborating cross-functionally, and delivering enablement to partners.