Partner Relations Advisor II
Signature Payments- Westlake Village, CA Office
Signature Payments by North. Customized payment solutions and technology partners.
Who we are:
Signature Payments by North is a leading provider of payment technology solutions for merchants, payment partners, and developers. For more than 20 years, they have provided customizable technology with a personal touch to merchants across industries, from small businesses and special-risk merchants to multinational retailers and technology partners.
Job Summary:
Manage and build relationships, provide services, resolve complex issues, and provide solutions to high-volume Sales Partners with the goal of growing revenue and production.

What you’ll do:

• Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements. Average at least two hours per day handling sales partner support queues.
• Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.
• Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated.
• Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations.
• Collaborate with cross-functional departments to resolve Sales Partner issues.
• Investigate and determine root cause of issues and suggest solutions for improvement to management.
• Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts.

What we need from you:

• High school diploma and
• At least three year’s prior customer service experience in the financial services industry

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website:
https://www.north.com/company/about/our-companies-brand

• Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements. Average at least two hours per day handling sales partner support queues.
• Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.
• Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated.
• Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations.
• Collaborate with cross-functional departments to resolve Sales Partner issues.
• Investigate and determine root cause of issues and suggest solutions for improvement to management.
• Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts