PARTNER RESEARCH & SUCCESS MANAGER

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

WHO WE NEED

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.

REQUIRED SKILLS

• 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions.
• 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers.
• Strong project management skills, great written and oral communication, and a willingness to ask questions.
• Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously.
• Proactive mindset that can operationalize implementable solutions and quickly solve problems.
• Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy.
• Understanding of scientific and/or technical information and ability to communicate to less familiar audiences.
• Maintains a high degree of professionalism and enthusiasm

PREFERRED QUALIFICATIONS

These qualifications are preferred but not required, please do not let them stop you from applying for this role. You will likely get the opportunity to learn how to do these more advanced analyses if you don’t already have experience with them.

• Bachelors and/or Masters in a public health or quantitative discipline.
• Clinical or health research experience including literature review, study protocol development, and manuscript writing.
• Experience with statistical analysis and programming languages such as R, SQL, and Python.

RESPONSIBILITIES

• Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests.
• Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc.
• Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers.
• Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows.
• Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta.
• Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution.
• Maintain internal visibility at Truveta as a customer advocate and voice.
• Occasional but mandatory domestic travel (~5x/yr).
• The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based.

These qualifications are preferred but not required, please do not let them stop you from applying for this role. You will likely get the opportunity to learn how to do these more advanced analyses if you don’t already have experience with them.

• Bachelors and/or Masters in a public health or quantitative discipline.
• Clinical or health research experience including literature review, study protocol development, and manuscript writing.
• Experience with statistical analysis and programming languages such as R, SQL, and Python