Partner Success Intern at Marathon Talent

Mexico City, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Documentation, Onboarding Assistance, Account Affiliation, Performance Review, Insight Communication, Upsell, Cross Sale, Client Onboarding, Training, Account Validation, Due Diligence, Activation Process, Risk Setup, Pricing Setup, RevShare Setup, Client Advocacy

Industry

Human Resources Services

Description

An intern for Partners Success at Conekta plays a crucial role in ensuring that clients derive maximum value from Conekta's offerings, fostering loyalty, and achieving client satisfaction. Here’s a sample job description tailored for this role at Conekta. The ideal candidate will be responsible for proper account documentation, onboarding assistance and account affiliation, performance review and insight communication, drive upsell and cross sale opportunities to guarantee Gross Payment Volume growth and retention from our partners. Client Onboarding & Training: Guide partners through the onboarding process, providing in-depth training to ensure a smooth and seamless experience with Conekta’s platform. Account Validation: Act as a lifeline between the partners customer and Conekta to ensure account validation, complete due diligence and activation process. Kickoff advocacy: Ensure that every account that goes through the onboarding process has its personalized risk, pricing and RevShare setup. Account affiliation : Collaborate with PSM, Merchant Performance, and other internal teams to ensure account affiliation with our banking partners to ensure maximum performance and cost efficiency. Client Advocacy: Act as the voice of the partner, sharing feedback and insights with internal teams to drive continuous improvement in Conekta’s offerings. Merchant Retention: Contribute to retention initiatives by ensuring partners are satisfied and see long-term value in Conekta’s solutions. Reporting & Insights: Assist PSM with highlighting key performance metrics and recommending actionable insights for optimization. Qualifications Currently pursuing a Bachelor’s degree in Business Administration, Economics, Engineering, Finance, or a related field. Strong interest in Customer Success, Partnerships, FinTech, or Payments ecosystems. Excellent written and verbal communication skills in English and Spanish. Strong organizational skills with attention to detail; comfortable managing multiple tasks and stakeholders simultaneously. Analytical mindset with the ability to interpret data, identify trends, and support performance insights (Excel / Google Sheets proficiency preferred). Comfortable working with CRM tools (Salesforce preferred) or eager to learn new systems and internal tools quickly. Proactive, solution-oriented attitude with a strong sense of ownership and accountability. Ability to collaborate cross-functionally with technical, commercial, and operations teams in a fast-paced environment. Fluency in English and Spanish.

Responsibilities

The intern will ensure clients maximize value from Conekta's offerings by assisting with account documentation, onboarding, and affiliation, while also driving retention and growth through performance insights and opportunity identification. Key tasks include guiding partners through onboarding, validating accounts, setting up personalized risk/pricing, and acting as the voice of the partner internally.