Partner Success Manager, Core at VAXCARE LLC

, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Partner Engagement, Account Management, Client Focused Solutions, Communication, Presentation, Influence, Cross-functional Work, Data Analysis, Organizational Skills, Time Management, Problem Solving, Product Adoption, Customer Relationship Management, Training Delivery, Project Management

Industry

Information Technology & Services

Description

Partner Success Manager, Core (Southeast Territory – Georgia Based) JOB DESCRIPTION Job Title: Partner Success Manager, Core Position Type: Full Time Work Setting: Remote, Georgia + Surrounding States Group/Division/Team: Ops, Partner Success, Core Reports to: Chelsea Pedano FLSA: Exempt ABOUT VAXCARE The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare. THE POSITION You have the opportunity to represent VaxCare to its partner (customer) base with the goal of helping them fully leverage VaxCare’s technology platform to administer patient care and deliver the triple aim of healthcare (lower cost, better outcomes, better experience). The Partner Success Manager (PSM) is dedicated to establishing oneself as a dependable and trusted advisor who understands their Partner’s business and immunization program goals and can accelerate the Partner’s time to efficiently maximize value realization from VaxCare’s technology platform. This includes managing the partner relationship, driving product adoption, acting as the Voice of the Partner (VOP), and meeting specific performance metrics within a portfolio of accounts. If you consider yourself a creative problem solver and enjoy engaging partners and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company! ESSENTIAL RESPONSIBILITIES * Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives * Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition * Collaborate with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time * Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partner agreed upon vaccine program outcomes and business goals are consistently met * Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon * Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology * Use tools & resources with supporting data to drive better product adoption and objectives * Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare’s technology solution and delivery of patient care * Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization. * Manage key projects that enable the success of both VaxCare and the partner REQUIRED EXPERIENCE & QUALIFICATIONS * Experience in direct partner (customer) engagement (selling, account management) with a proven history of establishing healthy, trust-based partner relationships that yielded high levels of partner satisfaction, retention, expansion, and advocacy * Experience in delivering client focused solutions based on partner (customer) and business needs * Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization * Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback * History of using data to drive and prove results * Ability to travel up to 50% of the time, including overnight travel * Experience in the healthcare industry (with emphasis on vaccinations) is a plus * Good organizational and time management skills * Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies * Natural curiosity to understand the “what’s”, “why’s”, and “how’s” of our business * Valid driver’s license and clean driving record * Owns vehicle usable for the purposes of work travel several days weekly (to be reimbursed by VaxCare) COMPENTENCIES: Core to all positions at VaxCare We Live (and Work) by Our Values: - Building a team culture founded on trust, collaboration, and delivery excellence - Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose - Humility as a Posture of Learning – Burning curiosity to learn without ego - Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities Additional “Must Haves”: - Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual - Interpersonal Skills – Builds strong relationships & contributes to a positive work environment. - Computer Skills – Skilled with computers, learns new tools quickly. - Ethics – Honest, accountable, maintains confidentiality. OTHER RESPONSIBILITIES * Remote Work Requirements: * Must be able to perform job duties independently with minimal supervision. * Must have private, distraction-free workplace suitable for confidential work. * Must have reliable high-speed internet to support video conferencing and regular computer use. * Must be comfortable being on camera for Microsoft Teams meetings/video conference calls. * Must be willing & able to travel on-site in Orlando, Florida at least 2x per year. (Travel expenses reimbursed by VaxCare) * Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift. * Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork. * Treating data engineering as a craft, with strong attention to correctness, performance, and maintainability * Visual acuity: This job requires the ability to view a computer screen and read documents for extended periods. * Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers. * Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment. Physical Requirements/Work Environment: TASK Continuous Intermittent Seldom N/A Regular & Reliable Attendance X Standing/Walking X Travel/Driving/Operating Vehicle X Sitting (desk/computer work) X Lifting/Lowering/Carrying (up to 20lbs) X Reaching/Bending/Twisting X Hand/Wrist Use (typing/mouse/writing) X In person attendance for meetings/conferences X Operating Mobile Equipment/Machinery X By signing below, I acknowledge that I have received this job description. My signature further acknowledges that I have reviewed this job description and understand that I have the individual responsibility to fulfill all the essential duties and responsibilities listed on a consistent and ongoing basis. Team Member Name Team Member Signature Date Note: Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.

Responsibilities

The Partner Success Manager will execute engagement strategies to build trusted advisor relationships with partners, aiming to help them fully leverage VaxCare's technology platform to achieve business objectives and healthcare triple aim goals. This role involves meeting performance metrics related to growth, satisfaction, and retention, while acting as the Voice of the Partner internally.