Partner Success Manager - Installations at Motive

, , Pakistan -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Partner Management, Enablement, Onboarding, Escalation Resolution, Issue Resolution, Performance Tracking, KPI Analysis, Business Reviews, Cross-Functional Collaboration, Process Improvement, Communication, Organization, Problem-Solving, Google Sheets, Google Slides

Industry

Advertising Services

Description

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. What You’ll Do Partner Management & Enablement Manage day-to-day relationships for a portfolio of Installation Partners Serve as a trusted resource for partners across installs, processes, tools, and expectations Ensure partners stay current on products, hardware, SOPs, and installation standards Support onboarding of new partners and technicians Escalation & Issue Resolution Own and resolve partner-related escalations across installation, quality, scheduling, and payment Coordinate with cross-functional teams to drive timely resolution Communicate clearly with partners throughout the escalation lifecycle Identify recurring issues and surface trends to leadership Performance & Business Reviews Track partner performance metrics and operational KPIs Prepare insights and support delivery of Quarterly Business Reviews Follow up on action items and partner commitments Cross-Functional Collaboration & Improvement Act as the voice of the partner internally and align expectations across teams Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success Contribute to process improvements and partner-facing resources What We’re Looking For Required 2–4 years of experience in partner management, customer success, or operations Experience working with third-party partners or service providers Strong communication, organization, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Preferred Experience in hardware installation, field services, or fleet/telematics Experience handling escalations or operational issue resolution Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Responsibilities

The Partner Success Manager will manage day-to-day relationships with Installation Partners, serving as a trusted resource for processes, tools, and expectations, while also owning and resolving partner-related escalations across quality, scheduling, and payment issues. This role involves tracking partner performance metrics, supporting Quarterly Business Reviews, and acting as the voice of the partner internally to drive cross-functional improvements.