Partner Success Manager- Marketplace at monday.com

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Partner Success, SaaS, Marketplace Dynamics, Relationship Management, Business Development, Performance Monitoring, Optimization, Communication Skills, Organizational Skills, Multitasking, Team Player, Proactive Approach, Product Insights, Strategic Guidance, App Performance

Industry

Software Development

Description

This role includes managing the relationship and growth with our most strategic marketplace partners. The Marketplace Partner Manager is responsible for the constant growth of their partners’ business on top of monday. Providing them with product and business insights. About The Role Relationship Management Act as the primary point of contact for Gold Tier Partners, addressing their needs, inquiries, and concerns in a timely and professional manner Ensure partners reach their monthly and quarterly ARR goals Lead Monthly Business reviews with partners and QBRs with marketplace team Work closely with partners to understand their goals, challenges, and opportunities, and provide strategic guidance and support. Escalation of major partner support issues Business Development Collaborate with different teams at monday.com such as the Channel Partner managers, Sales, Marketing and CS in order to increase partner growth Provide partners with app ideas (user requests, product gaps, top use cases) Be the link between the partners and monday’s product teams, provide roadmap insights and advocate for them internally Assist the marketplace product team with insights to influence the roadmap Find various solutions to help partners to grow Performance Monitoring and Optimization Identify areas for improvement and work with partners to optimize app performance and user experience Track, report, and optimize the performance of the partner’s apps Track and ensure the marketplace Partner Program requirements and benefits Requirements Minimum 4 years experience in Customer success / Partner success roles - must Experience in working in Saas companies - must Knowledge in marketplace dynamics - advantage Tech savvy with product mindset Ability to take an entire project from A to Z Strong relationship-builder, initiator, and outstanding verbal and written communication skills - English and Hebrew Exceptional organizational and multitasking skills Team player with a super proactive approach Social Title null Social Description null Our Team null Position Type null

Responsibilities

The Partner Success Manager is responsible for managing relationships with strategic marketplace partners and ensuring their business growth on the platform. This includes providing product insights, addressing partner needs, and collaborating with internal teams to enhance partner success.