We are seeking a highly strategic and partner-focused professional to join Global Scaled Partnerships as a Partner Success Manager. In this role, you will collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to enhance partner success, facilitate product adoption, and minimize churn across multiple products to drive top line goals.

MINIMUM QUALIFICATIONS:

• 5+ years of experience in client management, customer success, customer support, or a related field

PREFERRED QUALIFICATIONS:

• Proven analytical skills with the capacity to interpret data and make informed, data-driven decisions
• Effective communication and collaboration skills, with experience building and maintaining relationships with partners and cross-functional teams
• Proficiency in CRM software and other customer support tools
• Proficiency in managing multiple projects simultaneously and prioritize tasks effectively
• Experience in problem-solving skills with a proactive approach to identifying and addressing partner challenges
• Experience working collaboratively with cross-functional teams, including product, operations, and partner management

• Develop and implement support strategies tailored to each program, ensuring efficient issue resolution and escalation processes
• Advocate for partner needs by influencing product and policy teams to create scalable solutions
• Provide partners with education and support on platform policies, best practices, and monetization strategies
• Create and curate educational content to help partners address common issues and maintain compliance on the platform
• Collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to design and execute customized solutions that address specific partner challenges
• Work closely with Product Teams to gather and share feedback that informs product development and enhances the partner experience