Partner Success Specialist at LifeStation

Union, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

110000.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Client Success, Account Management, Healthcare Operations, Care Coordination, Problem Solving, Escalation Management, CRM Systems, Data Reporting, Written Communication, Verbal Communication, Onboarding, Stakeholder Management, Detail Oriented, Collaboration, Case Management Support

Industry

Consumer Services

Description

Description LifeStation helps protect and support individuals across the United States through solutions designed to promote safety, independence, and peace of mind. Our partners rely on us to deliver dependable service, responsive support, and a seamless experience for the members and communities they serve. If you are passionate about helping others, building strong partner relationships, and improving the client experience in healthcare and community-based programs, we would love to hear from you. LifeStation is seeking a Remote Partner Success Specialist to support and grow relationships with healthcare, Medicaid, managed care, and community-based partners. This role is ideal for someone who has experience working with care managers, case management teams, provider networks, or health plan partners and understands the importance of responsive, compassionate, and detail-oriented client support. As a Partner Success Specialist, you will serve as a key point of contact for LifeStation’s partners, helping them deliver exceptional service to their members. You will work closely with internal Account Management, Client Operations, Claims, Customer Service, and support teams to ensure partner needs are addressed quickly, accurately, and thoughtfully. This is a great opportunity for someone who is passionate about helping others, building trusted relationships, solving problems, and supporting programs that improve safety, independence, and quality of life for individuals across the country. What You Will Be Doing Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders Support partners in their goal of delivering exceptional care and service to their members Communicate directly with clients through email, phone, and virtual meetings Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels Provide timely data, reports, and account insights to help clients measure program success Partner with Account Management and Client Operations to support client satisfaction, retention, and growth Maintain accurate documentation of client communications, issues, follow-ups, and resolutions Bring a service-oriented mindset to every client interaction Who You Are You are a relationship-builder who enjoys helping clients succeed. You are comfortable working with healthcare partners, care coordination teams, or service organizations and can communicate clearly with both internal teams and external stakeholders. You may be a strong fit if you have experience in one or more of the following areas: Client success or account coordination Healthcare customer support Medicaid managed care operations Care management or case management support LTSS, HCBS, waiver, or community-based care programs Provider relations or partner operations Member services, care coordination, or healthcare program support Ideal Background Medicaid Managed Care Organizations Long-Term Services and Supports programs Home and Community-Based Services programs Area Agencies on Aging Aging and Disability Resource Centers County or state health and human services programs Care management, case management, or care coordination teams Provider networks, vendor partners, or healthcare service organizations Experience working with health plans, government programs, provider organizations, or community-based partners Prior experience supporting complex healthcare populations, older adults, individuals with disabilities, or caregivers Experience with CRM systems, partner portals, reporting tools, client documentation, or support ticketing systems Requirements 3+ years of experience in customer service, client success, account management, healthcare operations, care coordination, or a related field Strong verbal and written communication skills Ability to build and maintain meaningful relationships with clients, partners, and internal teams Strong problem-solving skills and comfort managing escalations Highly organized, detail-oriented, and able to manage multiple priorities Comfortable working in a fast-paced, dynamic environment Collaborative team player with a genuine desire to help others Ability to understand client workflows, identify needs, and coordinate solutions across teams Bachelor’s degree preferred Preferred Qualifications Experience supporting Medicaid, Medicare Advantage, managed care, LTSS, HCBS, waiver, aging, disability, or community-based care programs Familiarity with care management workflows, provider portals, service authorizations, member support, or healthcare reporting Experience working with health plans, government programs, provider organizations, or community-based partners Prior experience supporting complex healthcare populations, older adults, individuals with disabilities, or caregivers Experience with CRM systems, partner portals, reporting tools, client documentation, or support ticketing systems Benefits: Opportunity to grow with an experienced and collaborative team Entrepreneurial work environment with the freedom to get things done High-visibility role with opportunities for career growth Meaningful work supporting safety, independence, and quality of life Excellent location close to highways and public transportation Comprehensive insurance coverage 401(k) retirement savings plan with employer match Company-paid life insurance LifeStation is an equal opportunity employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Responsibilities

Serve as the primary point of contact for healthcare and community-based partners to ensure exceptional service delivery for their members. Coordinate with internal teams to resolve client inquiries, manage escalations, and support partner onboarding and retention.