Description:
The Partner Success Specialist role is responsible for supporting and assisting the Stax Connect team in building long-lasting, meaningful relationships with our ISV partners. In this role, you’ll create efficiencies in processes while building and maintaining the framework of how information is sourced and assimilated throughout these teams. This role is cross-functional in driving the initiatives to support the Partner relationship, working closely with Sales, Operations, Support, and Finance. Additionally, you’ll act as a growth-enabler - assisting in the execution of strategies that maximize opportunities to accelerate the revenue generated from Stax’s Partner channels. Your efforts will aid in guaranteeing a memorable, prosperous, and long-lasting relationship between Stax and our Partners.

Requirements:

• 2+ years working with third-parties in a business development adjacent role
• Experience in various aspects of channel relationship management
• Ability to navigate cross-departmentally, with key stakeholders, and with our Partners
• You must be a self-starter, willing and capable of taking direction and finding creative solutions
• Commitment and self-motivation to work within deadlines with minimum supervision
• Excellent communication and interpersonal skills at all levels
• Meticulous organizational skills and attention to detail are vital
• Strong relationship-builder, eager to forge your own path while adding value for those around you
• Background in payments, FinTech, project management, and/or in some underwriting capacity a big plu

• Assist in the execution and implementation of action plans on behalf of Partners. Engage appropriate Stax cross-functional teams, contributing to development, integration efforts, marketing, and channel sales.
• Assist in architecting the informational framework for the teams you’ll support
• Maintain data and information integrity across various systems
• Collaborate with internal teams, identifying data gaps and opportunities for improved process efficiency
• Work with business leaders across the organization, creating a pipeline of information critical to the success of the teams you’ll support
• Assist in the ongoing validation and dissemination of Partner performance and financial data amongst key stakeholders
• Aid the Partner Growth team in ongoing success initiatives for top-performing ISV Partners
• Serve as a liaison between Stax Underwriting and Risk teams and our ISV Partners, clearly articulating needs and creating a seamless end-user experience
• Other duties as assigned

Requirements:

• 2+ years working with third-parties in a business development adjacent role
• Experience in various aspects of channel relationship management
• Ability to navigate cross-departmentally, with key stakeholders, and with our Partners
• You must be a self-starter, willing and capable of taking direction and finding creative solutions
• Commitment and self-motivation to work within deadlines with minimum supervision
• Excellent communication and interpersonal skills at all levels
• Meticulous organizational skills and attention to detail are vital
• Strong relationship-builder, eager to forge your own path while adding value for those around you
• Background in payments, FinTech, project management, and/or in some underwriting capacity a big plus