WHO WE ARE:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ABOUT THE ROLE:

Are you a natural communicator with a flair for problem-solving? Join us as a Partner Support Advisor and become the friendly expert our partners rely on. You’ll be on the front line of our Partner Operations Help Desks, offering guidance, support, and technical know-how that keeps things running smoothly. Your knack for building trust and delivering outstanding service will make you a key contributor to the success of Onecom Partners.

KEY RESPONSIBILITIES:

• Build and maintain strong partner relationships through daily interactions
• Provide technical support across Data connectivity, VoIP, and Mobile telephony
• Communicate clearly and professionally via email and phone
• Troubleshoot issues and escalate where necessary
• Represent the Partner Operations Help Desks with confidence and care
• Contribute to a positive, solutions-focused team environment