Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
Term: This is a full-time 6-month contract with the potential to conververt to a permanant position based on performance and business needs.
Salary: $53,000 – $60,000
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

Purpose of the role
The Partner Support Consultant is an essential member of the Partner Support desk team, delivering high-quality telephone and Service Now ticket support to Partners nationally across Canada across a range of topics.

Key Responsibilities

• First-level support for all store Partners across a variety of topics, including Operations, Product, and Marketing
• Respond to and take ownership of Partners’ requests across a number of channels including phone, Service Now, and email
• Accountable for either resolving the Partner’s requests within the support desk team or appropriately triaging it to the right department and monitoring for its resolution.
• Continually focus on business improvement and reduction of Partners’ challenges by identifying any gaps in communications or processes and escalating these within the team
• Actively seek to improve your own skills and product knowledge
• Create and maintain organizational guides to ensure the support desk has the most up-to-date information
• Encourage Partners to adopt best practices to achieve operational efficiency to allow businesses to focus on customer service
• Navigate systems such as our Practice Management system, WINK
• Support on the project and new initiatives as the business continues to grow