Company Description
At Quandoo, we bring gastronomy and technology together.
Since launching in December 2012, we have continuously grown and are now active in 12 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world’s dining-out experiences.
We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.
As an employer we are committed to the growth of every team member and support collaboration across organizational boundaries. We deeply care about what we do, we are respectful, open and have faith in our colleagues abilities.
This is why our core values are fundamental to us:
have a growth mindset
feel responsible
be united.

Job Description

• You are the contact person for our restaurants and guests and support them with their questions and concerns (by phone, email and live chat)
• You actively work on partner support topics in Finland and in our other markets if you speak another language
• As a customer service representative, you form an interface between various internal departments, restaurant partners and the field service
• You maintain the internal customer database (Salesforce)

QUALIFICATIONS

• You are communicative, innovative, friendly and always keep a cool head
• You think outside the box
• You enjoy dynamic processes and show a high level of flexibility in day-to-day business and enjoy working in a team
• You are characterised by a positive attitude and solution-oriented behaviour
• Your way of working is structured and thorough
• You speak Finnish (fluently) any of the following languages is a plus (Dutch, English, German, Turkish)
• Ideally, you have some professional experience in the areas of existing customer service, hotel or catering
• Are you a career changer? No problem - we look forward to receiving your application!
  Additional Information

• High level of responsibility – the chance to hit the ground running from day one and shape your own career path.
• We believe in your abilities: This position offers you a tangible impact on the company’s success while you benefit from flexible working opportunities in a well-balanced work environment.
• You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
• Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company partie