Partner Support Operations Manager [PIPELINE] at Property Finder

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Partner Support, Team Management, Operational Excellence, Digital Support, Data Analysis, Performance Optimization, Workforce Planning, Service Design, Communication, Collaboration, Technical Understanding, AI Assistance, Customer Experience, Process Improvement, CRM Systems, Self-Service Tools

Industry

Software Development

Description

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region. Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA. Position Summary: We are looking for a Partner Support Operations Manager who can help us redefine the way we support our partners and shape the future of service at Property Finder. You will be the driving force behind our partner support operations leading a team of passionate professionals and building the systems, processes, and culture that enable world-class, scalable, and efficient support. You’ll act as a strategic leader, people developer, and experience innovator, ensuring we deliver measurable impact and exceptional service across every channel and region. Key Responsibilities: Lead and inspire: Manage and develop a high-performing support team, fostering a culture of empowerment, curiosity, and accountability. Redefine the partner experience: Deliver consistent, personalized, and proactive support that builds trust and drives loyalty. Drive operational excellence: Design and implement best-in-class support processes and tools that scale with the business and exceed customer expectations. Champion digital-first support: Lead the evolution of our digital support experience; from self-serve journeys to AI-assisted channels; ensuring they are intuitive, effective, and aligned with partner needs. Take ownership of improvement: Use data and insights to spot friction, own escalations, and design lasting solutions that prevent recurrence. Bring technical know-how: Leverage your technical understanding to work closely with product and engineering teams on support tooling, automation, and backend issue resolution. Champion the voice of the partner: Collaborate across product, sales, legal, and marketing to ensure partner needs shape how we build and deliver. Support with intelligence: Analyze KPIs, forecast workloads, and optimize resourcing plans to ensure a high-performance, cost-efficient operation. Desired Qualifications: 5-7 years of experience leading technical or partner support operations in a high-growth, customer-centric business Proven success managing omnichannel support functions (e.g. voice, chat, email, self-service) Experience designing and scaling digital-first support strategies, including knowledge bases, AI/chatbots, and self-serve tools Strong background in performance optimization, workforce planning, and service design Process-driven mindset, with knowledge of COPC, Six Sigma (green belt a plus), or similar methodologies Other Capabilities: Excellent communicator and collaborator, comfortable working cross-functionally with senior stakeholders Data-savvy: skilled in analytics, Excel, and CRM/systems (Salesforce or similar) Our promise to talent At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed. Property Finder Guiding Principles Think Future First Data Beats Opinions, Speed Beats Perfection Optimise for Impact No Ostriches Allowed Our People, Our Power The Biggest Risk is Taking no Risk at All Find us at: Twitter Facebook Instagram Linkedin Glassdoor

Responsibilities

The Partner Support Operations Manager will lead a team to redefine partner support operations and ensure exceptional service delivery. This role involves designing scalable support processes and championing digital-first support initiatives.