Partner Support & Process Specialist (m/f/d) at SIXT

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First-Level Support, Phone Support, Email Support, Ticketing Systems, Operational Inquiries, Technical Inquiries, Administrative Inquiries, CRM, Process Improvement, Partner Onboarding, Analytical Skills, Service Orientation, Problem Solving, Organization, Adaptability, Communication

Industry

Travel Arrangements

Description

Company Description We are looking for an Partner Support & Process Specialist (m/f/d) to join our team at SIXT. In this role, you provide first-level support to business partners via phone, email, and ticketing systems, handling operational, technical, and administrative inquiries. You guide partners through SIXT systems, tools, and processes while ensuring compliance with brand standards and policies. You also collaborate with internal teams to resolve partner issues, maintain CRM records, and support the onboarding of new partners. If you are analytical, service-oriented, and motivated to improve processes and partner experience, Join Team Orange! YOUR ROLE AT SIXT You provide first-level support to business partners via phone, email, and ticketing systems, handling operational, technical, and administrative inquiries You assist partners in navigating SIXT systems, tools, and processes while ensuring compliance with brand standards and policies You investigate and resolve partner complaints and escalations in a timely and professional manner You collaborate with internal teams such as Revenue Management, IT, Legal, and Marketing to resolve complex partner issues You maintain accurate records of partner interactions and resolutions in the CRM system You support the onboarding of new partners and contribute to improving processes, documentation, and knowledge base materials YOUR SKILLS MATTER Experience You have at least 2 years of experience in customer service, support operations, or a similar role, ideally within the travel, mobility, or hospitality industry Language & Communication You have strong verbal and written communication skills in English; additional languages are a strong plus Tools & Systems You are familiar with CRM and ticketing tools such as Salesforce, ServiceNow, or Zendesk Service Orientation You have a strong partner-focused mindset and enjoy helping others solve problems Problem Solving You bring strong analytical skills and a structured approach to identifying and resolving issues Organization & Adaptability You are able to manage multiple priorities effectively and perform well in a fast-paced, dynamic environment WHAT WE OFFER Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance Benefit from a hybrid working model with no dress code Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Department: Customer Service Legal Entity: Sixt Research Development Services, Lda.

Responsibilities

The role involves providing first-level support to business partners via phone, email, and ticketing systems, addressing operational, technical, and administrative inquiries while ensuring compliance with brand standards. Responsibilities also include collaborating with internal teams to resolve complex issues, maintaining CRM records, and supporting the onboarding of new partners.