ABOUT STAY22

At Stay22, we’re revolutionizing how people convert online. Our AI-powered affiliate platform helps publishers, ticketing platforms, and content creators unlock new revenue streams while levelling up their audience’s user experience. At Stay22, our partners don’t just earn more, they deliver more. Join us and be part of something big that’s shaking up the affiliate world.

POSITION OVERVIEW

We’re scaling our team with a Partner Support Representative who goes beyond ticket resolution—someone eager to help partners succeed through technical insight, proactive support, and a strategic digital mindset.
This role is ideal if you enjoy helping partners grow, understand website infrastructure and monetization tools, and have a solid digital marketing background. You’ll manage integrations, improve website performance, and collaborate closely with Partner Success and Product & Engineering teams, identifying growth opportunities and proactively addressing implementation gaps.
If you’re part support specialist, part digital marketing hacker, and part technical problem solver, you’ll thrive here.

REQUIREMENTS

• Must be fluent in English; proficiency in French, Portuguese, Spanish, or Italian is a strong advantage.
• Located in Europe or North America, preferably Montreal.
• 2–3 years of experience providing technical support, with the ability to understand and troubleshoot software issues (APIs, integrations, etc.).
• Strong working knowledge of HubSpot (ticketing, workflows, knowledge base features) or similar CRM platforms (Zendesk, HelpDesk).
• Experience with BI and analytics tools (e.g., Looker, Tableau, Power BI, Google Analytics, Mixpanel, Amplitude) to identify patterns or troubleshoot performance issues.
• Hands-on experience with Google Tag Manager, WordPress, and implementing scripts, tracking pixels, or similar performance optimization tools.
• Strong knowledge of SEO, familiarity with GEO (Generative Engine Optimization), and digital marketing fundamentals.
• Ability to read, write, and debug basic front-end code (HTML/CSS/JavaScript); experience in website building, maintenance, or performance optimization is a strong asset.
• Understanding of API integrations, ability to troubleshoot and clearly document issues related to REST or GraphQL APIs.
• Basic familiarity with SQL or NoSQL databases, including running simple queries and troubleshooting.

• Provide responsive, high-quality support through email and ticketing platforms (HubSpot).
• Troubleshoot technical issues such as script installation errors, integration failures, and data inconsistencies.
• Guide partners in optimizing their websites for improved performance, discoverability, and monetization, especially on platforms like WordPress.
• Manage and validate partner installations of Google Tag Manager, tracking pixels, or Stay22 scripts for accurate setup and reporting.
• Identify leads for upsell and expansion opportunities, collaborating closely with the Partner Success team.
• Offer strategic advice to partners on best practices around SEO and GEO to maximize visibility and revenue.
• Flag recurring technical issues or bugs, and collaborate with Product, Engineering, and Partner Success teams for improvements.
• Create and maintain clear, actionable technical documentation, including help center articles, implementation guides, and technical FAQs.
• Stay informed about industry trends and proactively identify opportunities to enhance support workflows and partner experiences.
• At times, you may be required to support partners outside of regular office hours (e.g., during holidays or office closures)