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Partner Support Specialist at Ninja
Riyadh, Riyadh Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer support, Partner support, Troubleshooting, Communication, Problem-solving, Ticketing systems, Zendesk, Freshdesk, CRM, Spreadsheets, Reporting, Time management, Prioritization, Account coordination

Industry

Internet Marketplace Platforms

Description
We are looking for a proactive and detail-oriented Partner Support Specialist to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement. This role is ideal for someone with a strong quality mindset, excellent problem-solving skills, and a passion for delivering outstanding partner experiences. Minimum 1 year in customer/partner support, account coordination, or operations Confident troubleshooting skills. Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues. Organized, detail-oriented, and calm under pressure. Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting. Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires. Strong quality mindset. Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels. Be part of a fast-paced, impact-driven environment Opportunity to grow into advanced support or quality-focused roles Work closely with cross-functional teams to improve partner experience
Responsibilities
Serve as the primary point of contact for restaurant and merchant partners to resolve operational issues and ensure service quality. Collaborate with cross-functional teams to drive continuous improvement and enhance the overall partner experience.