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Partner Technical Advisor - Intune (Mandarin Speaker) at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Technical Troubleshooting, Mobile Device Management, Collaboration, Coaching, Documentation, Knowledge Sharing, Stakeholder Engagement, Quality Improvement, Process Improvement, Community Building, Escalation Management, Triage Meetings, Readiness Initiatives, Engineering Queries, Operational Excellence

Industry

Software Development

Description

1. Case Management (Delivery Excellence) Conducts in-depth case reviews and wellness checks to ensure case progression and resolution Acts as an escalation point and unblocks service delivery challenges Provides process and technical feedback to improve case handling Leads case triage meetings to share knowledge and optimize support Facilitates cross-team collaboration to resolve complex technical issues Manages the swarming process to bring the right resources together quickly Coaches engineers on internal collaboration and community-building Works with stakeholders to drive top priority issue resolution Supports readiness initiatives including mentoring, documentation, and knowledge sharing Collaborates with multiple stakeholders to implement readiness programs Shares knowledge in internal communities and responds to engineering queries Engages in reactive/proactive collaboration via swarming and issue management Helps build communities across support roles to drive operational excellence Drives quality and efficiency improvements in partnership with delivery leaders 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership Strong working experience on Mobile Device Management(MDM)/Intune OR equivalent experience Mandarin Language: fluent in reading, writing and speaking. Japanese Language: confident in reading and writing; moderate spoken Japanese skills English Language: confident in reading and writing; moderate spoken English skills

Responsibilities

The Partner Technical Advisor is responsible for conducting in-depth case reviews and facilitating cross-team collaboration to resolve complex technical issues. They also manage the swarming process and coach engineers on internal collaboration and community-building.