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Partner Technical Advisor at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Capabilities Assessment, Training Development, Case Management, Process Compliance, Mentoring, Collaboration, Quality Standards, Customer Self-Help, Volume Deflection, Trend Analysis, Product Improvement, Process Improvement, Stakeholder Collaboration, Technical Troubleshooting, Network Operations, Intune, MDM

Industry

Software Development

Description

Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps. Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance. Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards. Supportability Activities: You will contribute to customer self-help and volume deflection initiatives. Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership o OR 2+ years of system development, network operations, Intune,MDM, IT, consulting or technical troubleshooting experience English Language: fluent in reading, writing and speaking. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

You will assess the technical and professional capabilities of support staff and assist in developing training plans. Additionally, you will perform case reviews to ensure process compliance and mentor engineers on effective collaboration and quality case handling standards.