Partner Technical Advisor - Sales Advisor, Japan at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Retention, Operational Experience, Collaboration, Relationship Building, Analytical Skills, Problem Solving, Communication Skills, Process Improvement, Training, Quality Management, Escalation Management, Performance Analysis, Feedback Mechanism, Subject Matter Expertise, Japanese Language Proficiency, English Language Proficiency

Industry

Software Development

Description

Drive Delivery Partner performance via operational levers e.g. training & quality, as well as owning & tracking any get to green plans Driving results through collaboration and innovation with both Delivery Partner and internal stakeholders Identify and remove sales blockers, across all aspects e.g. process, procedure blockers Manage complex customer escalations to resolution, taking live volumes and using insights learned to help prevent future escalations Proactive in identification & prevention of issues through Delivery Partner feedback, process review, performance analysis & readiness Monitor customer and partner satisfaction - making recommendations and adjustments required to exceed targets Provide insights from customer to internal stakeholders also offering feedback relevant to marketing that will help better enhance sales Review and provide gap analysis to both Delivery Partner and internal stakeholders on overall sales lifecycle experience Smooth implementation of tools, trainings and processes - ensuring operational risks are identified and mitigated Engage with Delivery Partner and internal sales teams on mission critical operational escalations Provide subject matter expertise on tools, readiness and processes to internal stakeholders Hands on experience with sales/pre-sales or customer retention, minimum 3 years Deep operational experience working with Delivery Partner's day to day Proven experience in resolving customer and Delivery Partner issues Ability to collaborate and build relationships with internal stakeholders and vendors/Delivery Partners Experience of working across different industry segments Ability to identify opportunities for improvement in performance and processes Analytical skills and Drive Results through Influencing, including leveraging Copilot agents Has exceptional verbal and written communication skills Self-motivated, independent thinker who can deal with ambiguity Previous experience with services delivery desired Business level Japanese and English This position requires submitting a resume in English. The interview will also be conducted in English

Responsibilities

Drive Delivery Partner performance through operational levers and manage complex customer escalations to resolution. Monitor customer and partner satisfaction while providing insights and recommendations to exceed targets.