Partnership Customer Success Manager (APAC) at Sumsub

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Business Development, Project Management, KYC, Analytical Skills, Proactive Approach, Google Sheets, MS Excel, Technical Support, Stakeholder Management, Feature Release Management, Client Feedback, Cross-Functional Collaboration, Communication Skills, Problem Solving

Industry

IT Services and IT Consulting

Description

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface. With over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo. Now we are looking for a Partnership Customer Success Manager who will build, keep and improve strong connections with our partners and customers. What You Will Be Doing: Managing customers on all levels: technical, business, and product and help them succeed in their goals. Managing and growing relationship with Key Client (stakeholders). Identifying opportunities and potential challenges. Ensuring partner satisfaction through proactive engagement and regular check-ins. Introducing clients to the new features and handling new feature releases. Providing client feedback internally. Act as a liaison between partners and internal teams (Sales, Solution Architects, Partners, Product Management, Legal and Marketing) About You: Advanced English and Mandarin Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres. Basic understanding of KYC will be a big plus. Proficiency in Google Sheets / MS Excel. Strong analytical skills and proactive approach. What We Offer: Fully remote and flexible working schedule, with access to a coworking space (in some locations). Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore. 1 extra day off to celebrate your birthday. 7 additional days to enjoy the Christmas & New Year holidays. 7 days of sick leave (without the need for documentation). Regular, fully covered team offsites to connect and collaborate. Learning opportunities and support to attend industry events with the team. The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Responsibilities

The Partnership Customer Success Manager will manage customer relationships at all levels and help them achieve their goals. They will ensure partner satisfaction through proactive engagement and act as a liaison between partners and internal teams.