• Support recruitment administration and documentation and help deliver a positive candidate experience.
• Assist with employer branding initiatives and recruitment campaigns.

Onboarding & Employee Experience

• Coordinate onboarding activities and induction schedules.
• Support and promote the Buddy Programme.
• Identify opportu

,Key Objectives

• Provide administrative and operational support to the Head of Operations.
• Coordinate meetings, calendars, travel arrangements, and operational priorities.
• Support operational projects and venue launches.
• Act as the first point of contact for customer enquiries and member communications.
• Support customer retention and member satisfaction initiatives.
• Coordinate communication between operations, coaches, venues, schools, and members.
• Manage operational documentation, reports, expenses, and records.

Set of Required Skills, Knowledge and Behaviours

Key Responsibilities

Executive Assistant (Primary Role)

• Manage the Head of Operations' calendar, meetings, travel, and correspondence.
• Prepare reports, presentations, agendas, and meeting minutes.
• Follow up on action items and operational projects.
• Maintain confidential documents and records.
• Coordinate with internal departments and external stakeholders.
• Support procurement, office administration, recruitment coordination, and onboarding.
• Track operational expenses and maintain records.

Member Happiness Executive (Secondary Role)

• Respond to member enquiries via phone, email, WhatsApp, and social