OUR VALUES

At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It’s just as important that anyone joining our friendly team share the same values as us, to ensure we’re all on the same page from day one, so we’re looking for people who feel aligned to the following:
Customer focused with a partnership approach
Open, honest and transparent

• Building and maintaining strong, long-lasting relationships with customers, and acting as their primary point of contact.
• Guiding new customers through the onboarding process alongside the project manager.
• Addressing customer inquiries, issues, and feedback in a timely and professional manner. You will collaborate with the Support and Development teams to resolve technical problems and improve the user experience.
• Identify opportunities for account growth and expansion by understanding customer needs and presenting relevant product features and services. Part of this involves upselling and cross-selling additional features and services.
• Proactively manage contract renewals and work to ensure high customer retention rates by maintaining regular contact and demonstrating the ongoing value of Radar Healthcare.
• You will serve as a customer advocate within the company, providing feedback to the product development team to help shape future product enhancements and features.
• Monitor and report on key performance metrics related to customer satisfaction, usage, and retention. Use data-driven insights to improve account management strategies.
• Stay informed about industry trends, regulatory changes, and competitor activities to provide clients with relevant updates and insights.