Partnership & Operations Specialist (Payment Gateway) at Qode

Hà Nội, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Operations Management, Business Development, Partnership Management, Payment Gateway Integration, Stakeholder Management, Cross-functional Communication, Data Analysis, English Proficiency, System Thinking, Troubleshooting, Negotiation

Industry

Software Development

Description

Partnership & Operations Specialist (Payment Gateway) Location: Hanoi, Vietnam Workplace Type: On-site/Hybrid About the Role Our client is a fast-growing global technology organization specializing in Cross-border E-commerce product ecosystems and B2B SaaS solutions. With over a decade of industry expertise, their platforms empower more than one million online merchants across major global markets, including the United States and China. Their mission is to tear down the barriers of global commerce and provide an all-in-one launching pad for digital entrepreneurs worldwide. Key Responsibilities Supervise and drive all daily operational activities within the Payment team. Host alignment meetings, track action items, and ensure post-meeting tasks are delivered within committed timelines. Monitor operational metrics, system stability, and payment gateway Conversion Rates (CR). Oversee and optimize routing rules and operational logic across various gateways to ensure seamless transaction flows. Identify, connect, and negotiate cooperation terms with international payment gateways and Payment Service Providers (PSPs). Partner closely with internal cross-functional teams, including IT/Tech and Customer Service (CS), to smoothly onboard international payment vendors and set up operational workflows. Coordinate with the IT/Development team to troubleshoot and resolve technical issues related to international payment flows or gateway integrations. Support initiatives for automation and AI-driven workflows within payment operations. Build and maintain analytical dashboards to monitor payment-related OKRs and operational performance. Prepare data-driven reports, business plans, and strategic proposals to identify optimization and growth initiatives. Required Skills & Qualifications 2+ years of experience in Project Coordination, Operations, Business Development, or Partnership roles. Solid understanding of international/foreign payment gateways, PSPs, or the global fintech ecosystem. An existing network within the fintech, banking, or payment gateway ecosystem is a major plus. Exceptional stakeholder management and cross-functional communication skills, with a proven ability to bridge the gap between technical teams (IT/Tech) and customer-facing teams (CS). Strong communication skills in English (both written and verbal) to negotiate and collaborate with overseas vendors and regional teams. Strong system-thinking, a proactive "can-do" attitude, and a high sense of ownership. Proficiency in data analysis and reporting tools. Experience with payment gateway integration and troubleshooting. Ability to work independently and as part of a team in a fast-paced environment. Benefits Compensation & Rewards Competitive monthly NET salary, transparent and fully take-home Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses. Work Flexibility & Time Off 24 remote working days per year, enabling a healthy work–life balance 12 days of paid annual leave, in addition to public holidays Flexible working hours, Monday to Friday – weekends are fully yours Well-being & Employee Care Annual health check-ups Full social insurance coverage (BHXH) in compliance with Vietnamese labor regulations Company-sponsored sports clubs to support both physical and mental well-being Regular company trips and team bonding activities Career Growth & Work Environment Be part of a fast-growing global B2B SaaS organization Clear and accelerated career development and promotion pathways Collaborate with talented, diverse, and high-performing teams across regions Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured

Responsibilities

Supervise daily payment operations, optimize routing rules, and monitor conversion rates to ensure seamless transaction flows. Identify and negotiate terms with international payment gateways and PSPs while collaborating with technical teams for onboarding and troubleshooting.