JOB DESCRIPTION

Can you walk into any school and instantly relate to anyone on staff because you know and have shared their school-year experience?
Do you believe strong relationships are the secret to business success?
Are you comfortable traveling 100+ days a year so that you can be in person and create meaningful relationships with clients?
If you answered “YES!” to all three, you just might be our next Partnership Success Manager!

• Own the partner relationship from initial conversations through renewal and beyond, becoming their trusted point of contact.
• Listen deeply to each partner’s goals and pain points, ensuring your support is personalized, relevant, and proactive.
• Communicate with clarity and heart—whether guiding through tough conversations or celebrating a win.
• Anticipate and address issues before they escalate, offering solutions that align with both partner needs and company goals.
• Collaborate cross-functionally with internal teams (tech, product, curriculum) to make sure the partner experience is seamless.
• Celebrate partners’ wins with intentional gestures that reflect their values and victories.
• Track milestones and outcomes across partner programs to inform strategy and foster continuous improvement.
• Adapt your communication style to meet each partner where they are—whether that’s drop-ins, virtual calls, thoughtful emails, or a quick celebratory text.