PARTNERSHIPS MANAGER - SOFTWARE (BT DIGITAL)

Job Req ID: 50580
Posting Date: 28 Aug 2025
Function: Business Services & Operations
Unit: Digital
Location:Snowhill, Birmingham, United Kingdom
Salary: Competitive, with great BT benefits!

WHY THIS JOB MATTERS

We’re looking for an experienced and commercially driven Partnerships Manager to strengthen relationships with key software partners—creating collaborative, long-term agreements that accelerate our digital transformation and deliver real value for our customers and colleagues.As our Specialist Software Partnerships Manager, you’ll play a pivotal role in driving innovation through strategic partnerships. You’ll lead a team to deliver on partnership goals, shape go-to-market strategies, and position BT Group as a trusted and influential partner on the global stage.You’ll work closely with partners to identify opportunities that enhance digital experiences, ensuring BT remains at the forefront of innovation. You’ll manage supplier relationships, oversee contract compliance, and drive performance and efficiency. By working across teams, you’ll build and nurture partnerships that align with our business goals and deliver meaningful impact for the people we serve.

THE SKILLS AND EXPERIENCE YOU’LL NEED TO SUCCEED

• Commercial and contractual expertise: Strong understanding of vendor performance metrics, process compliance, and delivering return on investment through strategic partnerships.
• Stakeholder management: Proven ability to engage and influence senior stakeholders—including executive-level leaders—to drive commercial outcomes and long-term value.
• Cross-functional collaboration: Demonstrated success in navigating complex organisational structures and aligning multiple business units around shared goals.
• Influential communication: Track record of inspiring and engaging senior leaders and external partners with clarity, confidence, and purpose.
• Data-driven mindset: Experience in designing and sustaining ecosystems that support insight generation, reporting, and self-serve analytics across a digital landscape.

ABOUT US

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

• Lead strategic partnerships by managing a portfolio of software suppliers, ensuring performance, compliance, and alignment with our business objectives.
• Identify opportunities that enhance customer outcomes, deliver savings, and support our digital transformation.
• Drive partner engagement by holding suppliers accountable, resolving issues, and fostering long-term, mutually beneficial relationships.
• Collaborate across teams to ensure services meet contractual commitments and performance standards, while enabling continuous improvement.
• Use data-driven insights to analyse and report performance, inform decision-making, and optimise partnership outcomes.
• Oversee the full contract lifecycle including variations, pricing, and change management to ensure services remain fit-for-purpose and cost-effective.