KNOWLEDGE, SKILLS & ABILITIES

Essential

• Demonstrable experience in a similar role.
• Previous experience using a Forklift Truck, or the ability to attain a FLT Licence (internal training to be provided).
• Good telephone manner.
• Excellent time management and communication skills.
• Good IT skills - proficient with applications such as MS Office.
• Be a forward-thinker with the capability to plan ahead.
• Ability to work under pressure and think on your feet to resolve issues that may arise.

Preferred

• Experience of working within the construction or manufacturing sector.
• Ability to build rapport quickly with peers and customers.

• Provide efficient parts back up to the service department and customers.
• Address customer enquiries, resolve issues, and provide exceptional service.
• Liaise with our Manufacturers or suppliers where appropriate to fulfil all customer requirements.
• Create new business and parts sales opportunities.
• Process parts orders for spare parts accurately and efficiently, ensuring timely delivery.
• Perform a variety of warehouse duties including stock control, proficiently picking parts and restocking to maintain a suitable level of supplies.
• Storing and accounting of warranty parts for the service department.
• Monitor inventory levels, conduct regular stock checks, and assist with inventory reconciliation to maintain stock levels.
• Generate accurate purchase orders based on requests.
• Establish prices and availability, and produce documents for the dispatch of parts.
• Provide product information, recommendations, and guidance to customers.
• Assist with administrative tasks such as data entry, filing, and maintaining customer records.
• Generate invoices, process cash and card payments, and assist with billing enquiries as needed.
• Collaborate with other departments, such as sales and service, to ensure seamless coordination and communication.