PARTS ADVISOR

Reports to: Parts Manager
Want to work with one of the most prestigious luxury auto brands in the world?
Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, family-operated, and dealer-managed business, we are committed to fostering a supportive environment where every team member feels valued.
Parts Advisors at Lexus of Royal Oak serve a dual role - assisting retail guests at the front parts counter and supporting technicians at the back parts counter. This position provides essential support to both our service guests and technicians and requires strong proficiency in the PBS parts system.

• Assist both internal and external customers in determining the parts required for repairs
• Confirm required parts with the Shop Foreman before ordering out-of-stock items
• Provide parts quotes and in-house service costs to customers over the counter or by phone
• Address guest inquiries in a timely, courteous, and professional manner to ensure a high level of service
• Assist walk-in guests with selecting necessary parts, suggesting companion parts, and highlighting current specials
• Maintain a working knowledge of shipping and receiving procedures
• Ensure guests are informed about available product lines
• Retrieve purchased parts from stock efficiently
• Determine availability of non-stocked items and arrange for timely ordering
• Restock returned or unused inventory items as appropriate
• Issue credits for returned parts, ensuring original invoices or reference numbers are verified before approval by the Parts Manager
• Collaborate with other departments to fulfill customer needs
• Regularly update parts and accessories displays to maintain a fresh and appealing presentation
• Perform other duties as assigned by management