Parts Advisor - London Heathrow

at  Volvo Group

1 IN 3 SATURDAY MORNINGS 6:30 – 12:00 AT OVERTIME, TIME AND A HALF

At Volvo Trucks, we pride ourselves on delivering excellence in service and products. Our Hayes dealership is at the forefront of commercial vehicle service, and we are looking for a dedicated and enthusiastic Parts Advisor to join our growing team

SKILLS AND EXPERIENCE REQUIRED:

• Driving Licence required
• Able to identify different parts using catalogues and systems.
• Numerical ability to be able to work with part numbers.
• To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.
• Selling/influencing others to buy additional parts.
• Documenting/recording information.
• IT literate to competently use DMS and associated software & systems.
• Proactive, enthusiastic and approachable.
• Accuracy and attention to detail.
• Flexible and positive approach to changing circumstances / priorities.
• Commercial awareness.

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in

ROLE:

Provide an excellent service supplying HGV parts to technicians who are carrying out repair and maintenance to vehicles in the workshop
Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, when requested

WHAT YOU WILL DO

• Receiving deliveries, mark off and store parts in stockroom according to prearranged systems.
• Locating and label parts and maintain inventory of stock.
• Regular inventory stock counts.
• Consistently maintaining a good standard of housekeeping in the Parts Department.
• Report stock shortages to parts supervisor.
• Produce parts quotations for internal/external customers.
• Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
• Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
• Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
• Accurately compile parts from job cards for repairs being carried out in the workshop.
• Feedback all information about competitors to Parts Supervisor.
• Proactively selling parts and promotions to customers.
• To work with Parts Supervisor to achieve their maximum competency level.
• Pick up and deliver parts on occasion.
• Work within health & safety company guidelines