JOB SUMMARY

We are seeking a dedicated and detail-oriented Parts Advisor to join our team. The ideal candidate will play a crucial role in managing parts inventory, assisting customers with their inquiries, and ensuring that all parts-related processes run smoothly. This position requires strong organisational skills and the ability to communicate effectively with both customers and colleagues.

SKILLS

• Strong organisational skills to manage multiple tasks efficiently.
• Excellent telephone etiquette skills to ensure a professional interaction with customers.
• Ability to maintain composure under pressure while providing outstanding customer service.
• Proficiency in Excel for managing data related to parts inventory and sales reports.
• Strong communication skills, both verbal and written, to convey information clearly and effectively.

• Maintain accurate records of parts inventory and ensure that stock levels are optimised.
• Communicate with customers to understand their needs and provide appropriate solutions regarding parts availability.
• Assist in the ordering and receiving of parts, ensuring all deliveries are checked for accuracy.
• Provide exceptional phone etiquette when handling customer inquiries and orders.
• Collaborate with other departments to ensure timely fulfilment of parts requests.
• Utilise Excel for data entry and reporting purposes, maintaining up-to-date records of transactions and inventory levels.
• Stay informed about new products and developments within the industry to better assist customers.