Job Advert
Parts Advisor
Heathrow Passenger Car

Salary from 28k – 32k depending on experience.

• Shift rota, 6:30 – 14:30 & 10:00 – 18:00 Monday to Friday and every other Saturday 8:00-12:00

  Your Role
  If you are looking to work for an award-winning company which is the UK’s largest Mercedes-Benz Commercial vehicle Dealer Group, AND which has been announced as an official Great Place to Work for three years running, look no further!
  Rygor Auto are looking for an experienced and dedicated Parts Advisor who has a passion for setting high standards for their customers. They are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise parts stock and sales and who can approach the role with a commercial mindset.

️Day to day, you will be:

• Assisting technicians by looking up parts needed for vehicle repair.
• Answering phone calls and assisting walk-ins and wholesale customers with their parts needs.
• Tracking all incoming or outgoing parts for a dealership.
• Locating available parts when the dealership is out of stock.
• Handling parts payment collection and making sure all parts are billed appropriately.
• Packaging and shipping parts back to the manufacturer.
• Referring to the parts manual to identify the right part for the make and model, and year of vehicles being serviced.
• ️ Skills & Behaviours Required for this Role:

Communication – This role is pivotal in ensuring that all customers and colleagues are accurately informed.
Time Management – When working to deadlines, being able to manage your time effectively is essential. Strong organisational skills are key to this.
Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation - To ensure personal and team success, being motivated is essential.

Benefits for you

• Overtime opportunities
• A day off for your Birthday
• 23 days of annual leave per year plus Bank Holidays
• Four times death in service benefit
• Branded uniform and boot allowance.
• Working for an official Great Place to Work™️ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development.
• Working with our award-winning team – we have been named ‘Service Provider of the Year’ at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards
• Recipients of the Bronze Award under the Armed Forces Covenant.
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Toolbox insurance
• Reward and recognition programmes, including our annual Rygor Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub

• Long service recognition

  About Rygor Auto
  Rygor Auto are an award-winning multi-franchise Dealer group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
  Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too, including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024.
  They have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.

Please refer the Job description for details