POSITION OVERVIEW:

Are you interested in a career as a Parts Counter Person? Join our trailblazing team at our Kitchener location, where we don’t just sell trailers; we redefine the industry. We prioritize providing quality products, fairness, and delivering an exceptional client experience. Transit Trailer is Ontario’s & Quebec’s premier multi-line dealer for North America’s leading trailer manufacturers. Transit Trailer provides sales, parts, and service at locations across Ontario and in Quebec.

Duties & Essential Job Functions:

• Inventory Management: Maintain accurate records, monitor levels, order parts for point of sale, and complete cycle counts.
• Supplier Relations: Establish and maintain relationships.
• Customer Service: Assist customers with part identification and provide technical support.
• Sales and Marketing: Promote parts through displays, online platforms, and sales strategies.
• Quality Control: Inspect incoming parts, resolve quality issues, ensure customer satisfaction.

Qualities, Skills & Abilities:
· Strong Organizational Skills: Ability to effectively manage inventory, prioritize tasks, and maintain records.
· Excellent Communication Skills: Clear and effective communication with customers, suppliers, and team members is crucial for providing assistance, resolving issues, and maintaining relationships.
· Technical Knowledge: Understanding of trailer parts, accessories, and their applications is essential for assisting customers and ensuring the correct parts are ordered and stocked.
· Problem-Solving Abilities: Capability to identify issues with inventory, parts quality, or customer inquiries, and develop effective solutions in a timely manner.
· Customer Focus: Dedication to providing exceptional service to customers by understanding their needs, offering appropriate solutions, and ensuring satisfaction.
· Leadership Skills: Ability to lead and motivate a team, delegate tasks effectively, and provide guidance and support to department staff.
· Sales and Marketing Acumen: Understanding of sales techniques, product promotion, and marketing strategies to maximize parts sales and profitability.
· Attention to Detail: Thoroughness in inspecting parts for quality and accuracy, ensuring compliance with policies and procedures.
· Analytical Skills: Ability to analyze sales data, inventory trends, and customer feedback to make informed decisions and drive continuous improvement.
· Time Management: Efficiently managing time and resources to meet deadlines, handle multiple tasks simultaneously, and adapt to changing priorities.
· Technical Proficiency: Comfortable using computer software and systems for inventory management, sales tracking, and communication.

WORK EXPERIENCE

• 5+ years’ experience with heavy-duty trailer Parts Counter or Parts Sales preferred but not required

• Inventory Management: Maintain accurate records, monitor levels, order parts for point of sale, and complete cycle counts.
• Supplier Relations: Establish and maintain relationships.
• Customer Service: Assist customers with part identification and provide technical support.
• Sales and Marketing: Promote parts through displays, online platforms, and sales strategies.
• Quality Control: Inspect incoming parts, resolve quality issues, ensure customer satisfaction