Parts and Service Coordinator at MGS INCORPORATED

Fort Collins, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Parts Management, Customer Service, Work Order Management, Inventory Control, Vendor Relations, Estimate Preparation, Communication, Organization, Multitasking, Mechanical Aptitude, Documentation, Billing, Invoicing, Warranty Claims, Record Maintenance

Industry

Machinery Manufacturing

Description

Description Maxey Trailer Sales is a trusted provider of quality trailers, parts, and service solutions. We pride ourselves on exceptional customer service, strong product knowledge, and a team-oriented environment. We are seeking a detail-oriented and customer-focused Parts & Service Coordinator to support our service department and ensure a seamless experience for our customers. The Parts & Service Coordinator serves as a key link between customers, technicians, and vendors. This role is responsible for coordinating service work, managing parts inventory, preparing estimates, and ensuring timely communication throughout the service process. The ideal candidate is organized, mechanically inclined, and thrives in a fast-paced environment. Key Responsibilities Service Coordination Schedule service appointments and coordinate workflow with technicians Open, track, and close service work orders Advise customer of recommended repairs Communicate service status updates to customers clearly and professionally Ensure accurate documentation of labor, parts, and repairs Advise customers of additional services available Parts Management Identify, source, and order trailer parts and accessories Maintain accurate parts inventory and pricing Receive, stock, and issue parts to technicians Work with vendors to ensure timely delivery and resolve discrepancies Customer Service Greet and assist customers in person, by phone, and via email Provide basic technical guidance regarding parts and service needs Prepare service estimates and explain charges clearly Handle billing, invoicing, and warranty documentation as needed Administrative Support Maintain service and parts records in dealership systems Support warranty claims and manufacturer documentation Assist with maintaining a clean, organized service and parts area What We Offer Our benefits start after 30 days and include: Competitive pay based on experience Stable, full-time schedule Supportive team environment Medical, dental, vision coverage Life and disability insurance 401(k) with company match Profit sharing Paid holidays Vacations Tuition reimbursement Opportunities for training and growth Requirements Qualifications & Skills High school diploma or equivalent (technical or automotive background a plus) Previous experience in parts, service coordination, automotive, trailer, or equipment service preferred Strong organizational and multitasking skills Excellent customer service and communication abilities Mechanical aptitude and willingness to learn trailer systems Proficiency with computers and service/parts management software Ability to work independently and as part of a team Ability to lift up to 50 lbs occasionally Ability to stand, walk, and work in a shop environment

Responsibilities

The Parts & Service Coordinator is responsible for coordinating service work, managing parts inventory, preparing estimates, and ensuring timely communication between customers, technicians, and vendors. Key duties include scheduling service appointments, tracking work orders, ordering parts, and maintaining accurate records.