Parts and Service Representative at ROCKLAND MANUFACTURING

Bedford, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Technical Support, Complaint Resolution, Case Management, Warranty Claims Review, Quoting, Sales Order Processing, Time Management, Organizational Skills, Adaptability, MS Office Suite, ERP Experience

Industry

Machinery Manufacturing

Description

Description WHO WE ARE: Rockland Manufacturing is a family-owned business with two facilities located in Bedford, PA and another facility located in Seguin, TX. We produce over 200 of the highest-quality custom attachments for heavy equipment made in the USA! WHAT YOU WOULD BE DOING: Support Rockland Parts & Service Department By: Providing world-class customer service to Rockland customers and teammates Communicating effectively with heavy equipment dealership sales, service, parts, and maintenance teams Resolving customer complaints and providing technical support to customers Maintaining case details in Rockland’s customer complaint reporting system Reviewing warranty claims, service estimates, and work orders Providing quotes for replacement parts and services Creating and processing sales orders Documenting warranty action plans and resolutions and collaborating with the internal teams to prevent issues Providing follow-up support to Rockland customers WHAT YOU WILL NEED: Excellent oral and written communication skills Time management, planning, organizational and task execution skills Ability to multitask, adapt and be flexible with changing priorities Proficiency in MS Office Suite or related software High School Diploma or equivalent Two years of experience in a customer service or product support role ERP experience Desire to learn EXTRA PERKS: We offer a comprehensive benefits package for all our full time Rocklanders, which includes: Medical, Dental, and Vision Coverage Paid Time Off and Paid Holidays 401k with a Company Contribution Life and Disability Coverage Monthly Gainsharing Bonus Program Generous Tuition Reimbursement If you think Rockland sounds like your kind of company, check out our website and apply today! Rockland participates in EVerify and is an Equal Opportunity Employer (EOE)

Responsibilities

The role involves supporting the Parts & Service Department by delivering world-class customer service, communicating with dealership teams, and resolving customer complaints while providing technical support. Responsibilities also include maintaining case details, reviewing warranty claims and estimates, providing quotes, processing sales orders, and documenting resolutions.