Parts and Service Sales Representative - Major Accounts at Milton CAT

City of Batavia, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

90000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Sales, Communication Skills, Problem Solving, Organizational Skills, Time Management, Attention to Detail, Computer Proficiency, Heavy-Duty Dealership Experience, Caterpillar Products Knowledge, Construction Industry Experience, Strategic Planning, Customer Training, Account Management, Networking, Collaboration

Industry

Machinery Manufacturing

Description

Overview Parts and Service Sales Representatives play a critical role in supporting our customers by ensuring their equipment remains healthy and productive. This field-based position involves visiting customers daily to sell Caterpillar parts, preventative maintenance, and repair services within a designated territory. Representatives develop and deliver solutions that help equipment owners achieve the lowest possible operating costs and minimize downtime. You will be on the road every day, actively promoting all products and services offered by Milton CAT while building strong customer relationships. Pay Range: $60,000 - $90,000 and up. Pay consist of a base salary plus monthly commissions and two bonus periods if eligible. Why Milton CAT? Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you. We offer customizable, employee-focused benefits that include: Paid Time Off + 8 company paid holidays Health, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Safety and Wellness Program Responsibilities Assist customers in achieving lower operating costs by recommending appropriate service product options. Build relationships with key decision makers and promote all available products offered by Milton CAT. Primary liaison between customer and Milton CAT in all areas related to product support. Develop a strategic account plan for growing commodities on an annual basis. Collaborate with the customer, service, parts, and sales department to ensure exceptional level of service. Provide customer training on unit operation and maintenance needs. Creates and maintains profiles on all major parts and service competitors. Meet targets for sales, profits, and close ratios. Maintain customer account using customer relationship management (CRM) software. Participate in business and trade events; maintain membership in trade organizations. Obtain customer contact information, status of business, and verify machine population on an annual basis. Performs all other related duties as assigned. Qualifications High school diploma or (GED) equivalent. 3-5 years of experience with a heavy-duty dealership in a parts or service function. Proficient in the use of a computer and related Microsoft software, including CRM. Strong written and verbal communication skills. Strong problem-solving skills and be detailed oriented with a high level of accuracy. Perform duties with a sense of urgency, exceeding customer expectations. Work with minimal supervision. Excellent organizational skills. Ability to work after hours when needed to meet customer needs. Work in a dynamic, fast paced environment. Attend training meetings, which may require overnight stays. Basic math skills. Valid driver’s license and good driving record. Preferred Skills and Competencies Previous selling experience. Prior territory management experience. Working knowledge of Caterpillar products. Previous experience in the construction industry. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Responsibilities

The Parts and Service Sales Representative is responsible for assisting customers in achieving lower operating costs and building relationships with key decision makers. They will also develop strategic account plans and collaborate with various departments to ensure exceptional service.