WHAT YOU BRING

• 2–4 years of experience in service, warranty, or parts management (appliance, HVAC, automotive, or related industries preferred).
• Experience supervising or leading a small team is an asset.
• Excellent communication and problem-solving skills — confident handling both customers and service technicians.
• Strong organizational abilities with a focus on follow-up and follow-through.
• Comfort with order entry systems, inventory management, and warranty platforms.
• A team-player attitude and the ability to work cross-functionally with sales, service, and warehouse staff.

WHAT WE NEED

• Availability Monday to Friday, 8:30–4:30, with flexibility if/when needed.
• High proficiency in Microsoft Office Suite, especially Excel.
• Experience with QuickBooks Desktop and CRM or service management tools is a strong asset.
• Commitment to delivering exceptional customer service — we pride ourselves on maintaining a 5-star reputation.

EXPERIENCE:

• Parts/service/ warranty: 3 years minimum
• Supervisory experience: 3 year minimum
• Field technician
  Work Location: In person
  Job Type: Full-time
  Pay: $22.00-$35.00 per hour
  Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care

Experience:

• service technician : 3 years (preferred)

Work Location: In perso

• Oversee daily operations of the Parts & Service department, ensuring timely responses to service requests and warranty claims.
• Handle incoming calls, emails, and inquiries from dealers, service technicians, and customers.
• Coordinate and process warranty claims, service orders, and parts distribution.
• Work closely with manufacturers for warranty approvals, technical guidance, and escalations.
• Monitor and manage parts inventory, ordering, and distribution to ensure efficiency and accuracy.
• Maintain strong relationships with dealers and service partners, providing consistent support and communication.
• Supervise and mentor team and partner members, offering training and guidance to improve performance.
• Track, report, and follow up on open service cases to ensure resolution and customer satisfaction.
• Collaborate with Sales, warehouse, and logistics teams to streamline service operations.
• Keep dealer and service databases accurate and up to date.
• In field service as required