Parts Assistant at WILLIAMS OIL COMPANY INC

Elmira, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

16.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inventory Management, Organizational Skills, Interpersonal Communication, Order Fulfillment, Price Quoting, Record Keeping, Problem Solving

Industry

Oil and Gas

Description

William's Kia of Elmira Location: 951 Country Rd 64 Elmira Heights NY 14903 Williams Auto Group is hiring! We are looking for an energetic, passionate individual to join our TEAM as a Parts Advisor. This position plays a large role in the leadership of the dealership and will be part of one of the volume sales leaders in the market. Williams Auto Group offers a fun, fast-paced work environment with a focus on our customers and helping our community. Interested or want to learn more? Apply today! #TEAMWilliams #JoinTEAMWilliams Essential Duties Essential Duties include but are not limited the following: * Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. * Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. * Answers phone calls, providing price quotes and other information. * Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. * Provides high level of service to internal and external customers. * Pulls and fills orders from stock. * Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. * Locates out-of-stock parts from outside source and submits an emergency order, if necessary. * Notifies the service advisor and the customer when special ordered parts have been received. * Notifies the body shop when all parts have arrived and when they will be delivered. * Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. * Follows up on back-ordered parts. * Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. * Replenishes assigned inventory daily. * Assists outside sales representatives with their orders. * Makes sure all internal requests for parts are billed on service repair order. * Receives payment from retail customers or obtains credit authorization. * Ensures that all charge sales are signed by the customer. * Ensures that all customers receive their copy of the invoice. * Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. * Issues and tracks requested shop tools to technicians. * Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts. * Sets up orders for daily shipment, delivery, or pick-up. * Solicits assigned accounts by phone. * Participates in all training programs that are assigned by management or required by the manufacturer. * Keeps current on new products and product updates. * Participates with the parts manager in maintaining a lost sales tracking program. Skills and Qualifications * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Strong organizational skills. * Strong interpersonal/ communication skills. Physical Demands * Lifting of parts up to 50 pounds, standing, bending, and reaching are essential duties of this position. * Going up and down stairs. Need more reasons to join TEAM Williams? Williams Auto Group offers: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance

Responsibilities

The Parts Assistant is responsible for helping retail and shop customers select parts, managing inventory, and processing orders. They also coordinate with the body shop and service advisors to ensure parts are delivered and billed correctly.