Since 1968, Robert’s Equipment has proudly supported the people who feed, build, and care for our communities. From our roots as a single-location family dealership to a respected, multi-branch organization across Southwestern Ontario, we’ve grown by staying true to what matters most: serving our customers with honesty, expertise, and dependable support.
As an authorized dealer of New Holland, Kubota, and a wide range of trusted shortline brands, we provide reliable equipment solutions to farmers, contractors, municipalities, and property owners. With seven full-service locations and mobile technicians, we’re nearby and ready to help wherever your work takes you.
Who We Serve
Agriculture – Supporting local farmers with equipment and services that help them stay productive, efficient, and ready for the season ahead.
Construction – Supplying tough, reliable machines and fast service to keep projects moving forward.
Municipalities – Helping towns and cities maintain roads, parks, and infrastructure with dependable equipment solutions.
Property Owners – Providing homeowners and those with country acreage or larger properties with the tools they need to manage their land and projects with confidence.
Our Core Values
Our business is built on a foundation of values that guide how we work and how we serve:
Community – We take pride in giving back and supporting the places we call home.
Innovation – We’re always looking for smarter, better ways to serve our customers.
Teamwork – We believe in working together across our branches and with our customers.
Customer Focus – Every decision we make starts with the customer in mind.
Integrity – We do what’s right and stand behind our work.
Safety – We keep safety front and center in everything we do.
Our Promise
Family-owned and professionally operated, Robert’s Equipment blends tradition with progress. Whether you’re getting ready for planting season, tackling a big job site, managing municipal projects, or maintaining a large property, we’re here to help you get the job done right.
We are Reputable. Reliable. Resourceful.
Roberts Farm Equipment is looking for a Parts Associate to join the team at our Chesley, ON location!
This position offers a rewarding career in the agriculture industry as well as a competitive compensation package including flexible extended health care, vision and dental benefits, RRSP/TFSA matching and bonus pay!
Parts Counter Duties:
- Initiates and contributes to parts and service programs that maximize the growth of parts and labour (service related) sales while maintaining current customer base and fostering new customer relationships
- Charges prices accurately for all parts sold to customers
- Records parts and prices accurately on sales orders and work orders
- Counts and accounts for all daily parts’ receipts
- Ensures that credits are issued to the customer promptly and accurately
- Shelves orders promptly and properly
- Keeps current on manufacturers’ terms and discounts
- Keeps current on all parts, manuals and price updates as changes are made
- Returns parts promptly and within the company guidelines
- Identifies and tags defective parts
- Receives and accurately records parts from stock orders and daily orders
- Maintains knowledge related to various parts and features of the equipment to ensure customer satisfaction
- Advises customers of substitutions or aftermarket parts when original replacements are not available
- Examines and returns parts cores per dealership policy
- Ensures that parts programs are up-to date and that they are ready to use
- Prints and reviews part reports to ensure stock inventory levels at all times and places orders as needed Ensures that parts are consistently ordered and received in a timely manner using proper purchase order protocol
- Responsible for taking “on call”/pager duties and responsibilities, on rotation, as assigned
Shop Parts Duties:
- Coordinates with Service Technicians to determine parts needed to complete work orders and orders parts as required
- Consults catalogs or computer databases in order to determine replacement part stock numbers and prices
- Communicates effectively with and provides service to Service Technicians in person or over the phone Contacts suppliers for parts’ pricing and availability
- Reviews work orders with Technicians to ensure that parts information is correct and complete
- Ensures that unused parts and/or cores are returned in a timely fashion using company guidelines and policies
- Marks and stores parts in stockrooms according to prearranged systems for ease of access
- Ensures general stock is maintained at adequate levels
- Delivers parts to Field Service Technicians, as required
Inventory Duties:
- Keeps the inventory control system up to date and accurate
- Participates in cycle counting of inventory and making corrections to inventory if discrepancies are found
- Keeps track of lost sales
- Creates waybills and schedules couriers to pick up parcels and tracks missing packages
General Duties:
- Keeps current on product bulletins and catalogue changes
- Assists in developing marketing programs for aftermarket promotions
- Promotes Parts Department and Service Departments merchandising programs
- Assists and trains staff, as required
- Maintains showroom by stocking new merchandise daily, or as required
- Maintains complete knowledge of and complies with company policies, procedures and standards
- Reviews job processes and practices to ensure continuous improvement to the company’s products, services, quality and efficiencies
- Maintains customer and company confidence by keeping information confidential and secure
- Organizes and cleans the parts in the showroom to maintain cleanliness
- Keeps the Parts Department neat, clean and safe at all times
- Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents
- Maintains complete knowledge of and complies with company policies, procedures and standards
- Reviews job processes and practices to ensure continuous improvement to the company’s products, services, quality and efficiency
- Maintains customer and company confidence by keeping information confidential and secure
- Maintains a positive working relationship with team members and management in a team environment
- Sets an example for the other staff of the Dealership by arriving to work on time, leaving at the appropriate time, keeping appointments, respecting the time of others and behaving in a professional manner
Skills & Experience:
- Well-developed analytical and problem-solving skills and the ability to think outside the box
- Excellent interpersonal and communication (written & verbal) and listening skills
- Ability to effectively train other staff, when required
- Must be highly organized and disciplined
- Strong attention to detail
- Self-starter with the ability to work independently and as a team
- Demonstrates a professional demeanor, respect and commitment to customer service excellence
- Cooperative and agreeable team player
- Displays a sense of urgency when tackling issues
- Ability to maintain confidentiality of pertinent data
- Sound knowledge of mechanics with the ability to diagnose issues
- Ability to communicate using various computer, merchandising and marketing tools
Additional Job Details:
- Monday – Friday 8:00am – 5:00pm
- Saturdays 8:00am – 12:00pm (On rotation)
- After hours on-call (On rotation)
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Chesley, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In perso
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