Parts Coordinator at Feldmeier Equipment INC

Syracuse, Sicily, Italy -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

70866.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Quoting, Sales Orders, RMA Processing, Warranty Processing, ERP Systems, Microsoft Excel, Microsoft Outlook, Inventory Coordination, Vendor Management, Problem Solving, Time Management, Commercial Awareness, Technical Documentation, Conflict Resolution

Industry

Machinery Manufacturing

Description

Description Job Summary: The Sold-To-Order Parts Coordinator is responsible for managing customer-driven parts orders from initial inquiry through fulfillment, including returns and warranty processing. This role ensures accurate quoting, order entry, and issue resolution while serving as a primary point of contact for customers. The position directly supports revenue generation, customer satisfaction, and operational efficiency. Requirements Customer Service & Order Management Serve as the primary contact for customer parts inquiries, order status, and issue resolution Prepare and deliver accurate parts quotations based on customer needs and specifications Convert approved quotes into sales orders, ensuring complete accuracy Maintain consistent communication with customers throughout the order lifecycle Sales & Revenue Support Identify opportunities to upsell or recommend additional parts when appropriate Ensure pricing aligns with company guidelines and margin expectations Support timely conversion of quotes to orders to drive revenue Order Fulfillment & Coordination Coordinate with purchasing, inventory, and production teams to source sold-to-order parts Monitor order progress and proactively communicate updates or delays Expedite critical or time-sensitive customer orders Returns & Warranty Processing Manage customer returns (RMA process), ensuring proper authorization and documentation Evaluate return requests in alignment with company policy (restocking fees, eligibility, timelines) Coordinate inspection and disposition of returned parts Process warranty claims, including validation of warranty coverage and root cause information Work with vendors and internal teams to resolve warranty issues and recover costs when applicable Documentation Verify pricing, quantities, and terms prior to finalizing transactions Resolve discrepancies related to billing, orders, or shipments Vendor & Internal Coordination Work with vendors to source non-stock or specialized parts Collaborate with engineering, service, accounting, and production teams to ensure technical and order accuracy Systems & Recordkeeping Maintain accurate records within ERP or order management systems Track order history, customer interactions, pricing, and returns Generate reports related to parts sales, returns, and warranty activity Required High school diploma or equivalent 2+ years' experience in customer service, inside sales, or parts/order processing Strong computer skills (ERP systems, Excel, Outlook) High attention to detail and strong organizational skills Preferred Manufacturing or industrial equipment experience (Feldmeier-relevant) Familiarity with mechanical components (valves,pumps, stainless systems) Experience with quoting, invoicing, and RMA/warranty processes Key Competencies Customer focus and responsiveness Attention to detail and accuracy Problem-solving and conflict resolution (important for returns/warranty) Time management and prioritization Commercial awareness (pricing, cost recovery, margins) Physical Requirements: · Primarily office-based with occasional interaction in shop/warehouse · Ability to sit, stand, and/or walk for up to 8 hours per day. · Occasional pushing, pulling, lifting, or carrying up to 20 lbs. · Frequent/constant use of the hand, arm, and fingers to operate a computer keyboard, telephone, and other office equipment. · Occasional bending and stooping. · Ability to sit for extended periods and use standard office equipment

Responsibilities

Manage customer-driven parts orders from initial inquiry through fulfillment, including quoting, order entry, and issue resolution. Coordinate returns and warranty processing while collaborating with internal teams and vendors to ensure operational efficiency.