YOUR QUALIFICATIONS

• Diploma in Business Administration, Supply Chain Management, or a related field.
• Minimum of 2-3 years in spare parts coordination, service administration, or a similar role.
• Excellent communication and customer service abilities.
• Proficiency in managing purchase orders, invoices, and shipping documents.
• Knowledge of inventory management systems for spare parts and consumables.
• Competency in office software (e.g., Microsoft Excel, Word, PowerPoint).

• Handle inquiries, quotations, and orders for spare parts from customers and internal teams.
• Coordinate the procurement, inventory management, and timely delivery of spare parts.
• Monitor stock levels to ensure availability of critical components while minimizing excess inventory.
• Provide administrative support to the service team, including scheduling service jobs, preparing service reports, and maintaining accurate records.
• Assist in the preparation of service quotations and invoicing.
• Track and report on service-related metrics, such as response times and job completion rates.
• Act as a liaison between customers and the service team to address inquiries and ensure timely communication.
• Follow up with customers on parts orders and service activities to ensure satisfaction.
• Maintain accurate and organized documentation of spare parts transactions and service activities.
• Prepare regular reports on spare parts inventory, usage, and sales performance.
• Work closely with the service engineers, service manager, and logistics team to ensure seamless operations.
• Support the finance team by providing accurate billing information and resolving discrepancies.
• Ensure all processes comply with Liebherr’s quality standards and local regulations.
• Adhere to health, safety, and environmental policies in all activities.